Installation guide

140 EMC NetWorker Release 8.1 SP1 Installation Guide
Verify the Installation
• On Windows, end the dbsrv12 process in Task Manager.
◆ The Console server is running an unsupported version of JRE.
Web server exited unexpectedly. Possible reasons include: previous instance of %s is still running.
Please see 'web_output' file in this product's logs directory for the web server's output messages
This error appears when the httpd process is not running on the Console server.
Common reasons for httpd start-up failures include:
◆ The httpd web service port, 9000 by default is in use by another process.
◆ On UNIX, an orphaned httpd process is running on the console server. End the process
by sending the SIGTERM signal, kill -TERM.
Do not use the kill -9 command.
◆ On Windows, another application is using the Apache server and the httpd daemon
requires more time to start up.
To resolve this issue, enable the delayed start option for the EMC gstd process:
1. In the Services applet, right-mouse click the EMC gstd service and select
Properties.
2. On the General tab, change the Startup type to Automatic (delayed start).
3. Click Ok.
4. Stop the EMC gstd service, then start the EMC gstd service.
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When you update the NetWorker software, enable the delayed start setting again.
Error: error while loading shared libraries: libsasl2.so.2: wrong ELF class: ELFCLASS64
This message appears on 64-bit Linux systems when the 32-bit version of the cyrus-sasl
package is not installed.
To resolve this issue:
1. Install the 32-bit version of the cyrus-sasl package.
2. Start the gstd daemon:
/etc/init.d/gst start
Warning: unable to detect Java Runtime Environment
This message appears when:
◆ JRE is not installed on the Console client.
◆ Window only, the JRE version installed on the Console client does not match the
Microsoft Internet Explorer version.
This message appears on 64-bit Windows systems when you use:
• 64-bit version of Microsoft Internet Explorer to connect to the Console server but
the 32-bit version of JRE is installed.