Installation guide

EMC NetWorker Release 8.1 SP1 Installation Guide 137
Verify the Installation
To determine the service port:
a. Review the NMC configuration file on the Console server:
– Solaris: /opt/LGTOnmc/gstd.conf
– AIX and Linux: /opt/lgtonmc/etc/gstd.conf
– Windows: C:\Program Files\EMC NetWorker\Management\GST\etc\gstd.conf
b. Confirm the port numbers defined for the Console server:
db_svc_port= port_number
http_svc_port=9000
c. Try to connect to the Console server by using the defined port.
3. Review the gstd.raw file.
If the gstd.raw file reports the error: Aborting due to: Connection timed out, then
confirm that the required ports are open on the firewall to enable the console client to
connect to the Console server.
By default, the required ports are:
• 9000
• 9001
• 2638
The
Configuring TCP Networks and Network Firewalls for EMC NetWorker technical note
on the EMC Online Support Site provides more information to determine the required
ports for NetWorker hosts.
Unable to connect to the Console server
An attempt to connect to the Console server from the web page can fail with the following
error messages:
◆ “Error: Could not authenticate this username and password” on page 137
◆ “Error: Problem contacting server (ip_address): Connection timed out: connect” on
page 138
◆ “Unable to launch NetWorker Management Console” on page 138
Error: Could not authenticate this username and password
If the login attempt fails with this error message:
◆ Ensure that you specify the correct username and password.
◆ Clear the Java Temporary Internet files on the Console client.
◆ Delete any existing desktop shortcuts used to connect to the Console server before an
Console server update and recreate them.