System information

Figure 4.4. Request Details

NOTE

If the system changes the state of the displayed request, using the browser's

Back or Forward buttons or history to navigate can cause the data display to

become out of date. To refresh the data, click the highlighted serial number at

the top of the page.

2.2. Searching Requests

The CM agent interface provides a method for agents to see the request queue based on

search criteria other than those described in the List Requests category. These criteria include

the following:

• Searching by Request ID Range. An agent can perform searches on the request queue. To

perform searches by request ID range, select the Show requests that fall within the

following range option, and enter the lowest and highest request ID.

• Searching by Request Status. To search by request status, select the Show requests that

are of status option, and select the desired request status:

• Pending

Searching Requests