System information

action only checks the request but does not submit or edit the request.
• Assign the request. A certificate request can be manually assigned by the agent processing
the request to himself. Requests cannot be assigned to another agent.
• Unassign the request. A request can be removed from an agent's queue if necessary, such
as when requests are assigned to an agent who has since left the company.
Approving, canceling, and rejecting certificate requests all alter the request status. Assigning,
unassigning, update, and validating certificate requests do not alter the request status. If the
form is closed without taking one of these actions, the request remains in the queue with the
same status.
Figure 4.1, “Certificate Request Management Process” illustrates the process for handling
requests and the different types of status for a request.
Chapter 4. CA: Handling Certificate Requests
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