User guide

DataDirect Networks SFA™ OS 2.0.0 Release Notes Revision A1 | 17
Known issues with the SFA7700 are presented in the following tables. Also included are the
issues’ frequencies, impact on customers, and resolutions.
BIOS: Build 23_001
Issue
Freq.
Customer Impact
Resolution
Warm boot hang at step B2
BIOS-45 (2)
Rare Controller restart
required.
Manually power-cycle
controller by unseating the
canister from the enclosure
for 60 seconds, then reseat.
If this does not turn off the
canister, try pressing the
hidden power button.
BMC: Build 21.86
Issue
Freq.
Customer Impact
Resolution
Canister fault light is on but
there is no fault.
BMC-36 (4)
Rare
Canister fault light is
on, but SHOW Temp,
SHOW Fan does not
show a fault.
Check CPU0_Temp. If zero,
this is triggering the fault
(but is not a failure).
Contact DDN Support.
After a controller shutdown
the BMC WebUI indicates that
the power is on.
BMC-50 (4)
100% When using the BMC
WebUI remote power
feature, the WebUI
will indicate host
power is still on after a
SHUTDOWN
CONTROLLER/SUBSY
STEM is issued.
Switch to another page in
the WebUI and then back to
the remote power control
page, this will update the
page correctly.
BMC hangs during boot if not
connected to a NTP server.
BMC-51 (4)
100%
Canister boot hangs
for 6 min. during Linux
boot if primary Ether-
net is not connected to
a network with an NTP
server.
Connect primary Ethernet
to a network with a NTP
server.
FPGA: Build 001.009-000.035
Issue
Freq.
Customer Impact
Resolution
Reset pushbutton function
cannot be disabled FPGA-4
(4)
100%
A short (1 second)
pushbutton push will
cause the controller to
restart without saving
cache. If only one
controller is running
then data is lost.
Be careful not to push the
pushbutton when the
controller is running.
Canister does not
automatically power off when
removed from the disk
enclosure. FPGA-22 (4)
100%
Canister continues to
run on battery when
removed from the disk
enclosure.
Pressing the power button
may turn off the canister. If
the power button does not
work then unplugging the
battery pack will power
down the canister.