Operation Manual

www.rebox.tv
46
A.1 Trouble Shooting
Occasionally receivers can hang-up (just like a PC) so you are recommended to reset the receiver by disconnecting
it from mains power. Wait 30 seconds and connect to mains power again and now check if the unit is working as
expected. If the receiver does not work properly after checking the trouble shooting section, please contact the
dealer. Don't open the receiver cover, it may cause an electrical shock due to high current voltage and the warranty
of your receiver will be void if the receiver has been opened.
If you have any problems with the functionality of the receiver please try the following ways of support:
1. Consult the relevant paragraph of the user manual.
2. Go to www.rebox.tv
, select your country and go to FAQ. You can also visit the internet site of Canal
Digitaal (www.canaldigitaal.nl) or TV Vlaanderen (www.tvvlaanderen.be).
3. Contact your local rebox dealer.
Symptoms Cause Solution
The green/red lights on the
frontpanel do not light up
The power cord is not plugged
in
Check that the power cord is plugged into the
wall outlet.
No picture and sound TV is set to wrong channel
Check if the TV is switched on and set your TV
to the correct EXT/AV or UHF channel
No picture and sound
Problem in cable connections
between receiver and TV
Check if the scart and/or RF cable is
ceonnected correctly to the tv and to the back
of the receiver
No picture and sound Receiver "hang-up"
Disconnect the main power cord of the
receiver from the 220V main power. Reapply
the power and "reset" from menu. Returning
as if for the first time
No sound
The receiver or TV is "mute"
mode.
Press the MUTE button on the remote control
unit of your receiver and TV.
No sound or picture
Problem in scart cable
connections between receiver
and TV
Firmly press the scart connectors on the
backside of the TV and receiver. Replace the
scart cable.
No picture Wrong alignment of the dish
Check the signal strength with a spectrum
analyser and adjust your dish correctly
The receiver displays the
message "No or bad signal"
during bad weather conditions
(heavy rain or snow)
This is normal, the bad
weather is interfering the
signal between the satellite
and your dish
Once the weather is better the picture will
appear. If not: check if there is no snow on
your dish.
The receiver displays the
message "No or bad signal"
Wrong parameters set in the
menu
Check settings in LNB- and Channel set up
menu
The receiver displays the
message "No or bad signal"
Wrong alignment of the dish
Ask your dealer to check the outdoor unit and
antenna cable to LNB
The remote control is not working
The batteries of the remote
control are not inserted or
exhausted
Check whether the batteries are inserted
correctly in your remote control. Check the
batteries, and if they are exhausted , replace
them