Technical information

IBM United States Software Announcement
209-272
IBM is a registered trademark of International Business Machines Corporation
4
(DTTA) adapter and IBM Digital Telephone Ethernet Adapter (DTEA) adapter support
LPAR. However, the following adapters do not support LPAR:
•
NewNet
2
Signaling System Number 7 (SS7) adapter
• Brooktrout TR1034 FAX adapter
2
From August 2007, NewNet Communication Technologies LLC acquired ownership of the D7
software stack from SS8 Networks Incorporated.
On demand feature
You can manage your licenses using License Use Management (LUM) tools. Because
licenses can be shared across multiple servers and sites, you can respond to
immediate demands on your systems and allocate channels on systems that need
them. The licenses are enabled when the channels are enabled.
Choice of channels for on demand access
WebSphere VR V6.1 includes VoiceXML and CCXML industry-standard programming
environments that handle voice call processing and telephony channel control. It can
be integrated with an application server, such as WebSphere Application Server, to
deliver voice-enabled On Demand Business solutions. You can include MRCP version
1 compliant speech-enabled applications using speech recognition or text-to-speech.
Contact/call center solutions: WebSphere VR for AIX is the self-service channel in
many contact and call center solutions. It can be deployed either behind the call
center switch or in front of the PBX or automatic call distribution (ACD) switch. Many
call centers deploy WebSphere VR behind the switch. WebSphere VR is deployed
in front of the switch where a significant percentage of calls are completed in the
IVR application or where the WebSphere VR is used to provide call steering across
several call centers. With VoIP SIP support, you can also use WebSphere VR in
IP contact/call center solutions. You can use WebSphere VR in conjunction with
products from the main Computer Telephony Integration (CTI) suppliers, including
Genesys and Cisco.
On demand voice services platform for service providers
WebSphere VR for AIX is a proven platform for delivering solutions to service
providers.
• An open platform running UNIX® with CCXML and VoiceXML industry-standard
programming environments and IVR programming environments for its existing
clients.
• Resilient and highly scalable, running on IBM Power Systems servers and
IBM BladeCenter POWER processor-based blades, and meeting Network
Equipment Building Standards (NEBS) compliance.
• Highly scalable to 480 channels per server. Such systems can be clustered for
large installations.
• Highly scalable and redundant SS7 software for use in service provider networks.
• Support for next-generation VoIP networks with existing applications and services.
Access to signaling information allows development of new and enhanced services.
• Support for mass-calling applications.
• Scalable, redundant, and resilient centralized application management using
application servers for VoiceXML applications.
•
IBM HACMP
TM
and WebSphere Voice Response Single System Image (SSI) clusters
for state table and custom server applications.
Telephony Protocol support
WebSphere VR V6.1 supports multiple Common Channel Signaling (CCS) and
Channel Associated Signaling (CAS) telephony protocols, as well as country variants.
Supported protocols include: