Technical information

IBM United States Software Announcement
209-272
IBM is a registered trademark of International Business Machines Corporation
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and code-related questions. IBM provides assistance via telephone and, if available,
electronic access, only to your information systems (IS) technical support personnel
during the normal business hours (published prime shift hours) of your IBM support
center. (This assistance is not available to your end users.) IBM provides Severity 1
assistance 24 hours a day, 7 days a week. For additional details, consult your IBM
Software Support Handbook at
http://www.ibm.com/support/handbook
Software Subscription and Support does not include assistance for the design and
development of applications, your use of programs in other than their specified
operating environment, or failures caused by products for which IBM is not
responsible under the applicable agreements.
For additional information about the International Passport Advantage Agreement
and the IBM International Passport Advantage Express Agreement, visit the Passport
Advantage Web site at
http://www.ibm.com/software/passportadvantage
IBM Operational Support Services - SoftwareXcel
No
System i Software Maintenance applies
No
Variable charges apply
No
Educational allowance available
Not applicable.
IBM Electronic Services
IBM has transformed its delivery of hardware and software support services to
help you achieve higher system availability. Electronic Services is a Web-enabled
solution that offers an exclusive, no-additional-charge enhancement to the service
and support available for IBM servers. These services are designed to provide
the opportunity for greater system availability with faster problem resolution
and preemptive monitoring. Electronic Services comprises two separate, but
complementary, elements: Electronic Services news page and Electronic Services
Agent.
The Electronic Services news page is a single Internet entry point that replaces the
multiple entry points traditionally used to access IBM Internet services and support.
The news page enables you to gain easier access to IBM resources for assistance in
resolving technical problems.
The Electronic Service Agent
TM
is no-additional-charge software that resides on
your server. It monitors events and transmits system inventory information to IBM
on a periodic, client-defined timetable. The Electronic Service Agent automatically
reports hardware problems to IBM. Early knowledge about potential problems
enables IBM to deliver proactive service that may result in higher system availability
and performance. In addition, information collected through the Service Agent is
made available to IBM service support representatives when they help answer your
questions or diagnose problems. Installation and use of IBM Electronic Service Agent
for problem reporting enables IBM to provide better support and service for your
IBM server.
To learn how Electronic Services can work for you, visit