Technical information

IBM United States Software Announcement
209-272
IBM is a registered trademark of International Business Machines Corporation
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Program technical support
Technical support of a program product will be available for a minimum of five
years from the general availability date, as long as your Software Subscription
and Support (also referred to as Software Maintenance) is in effect. This technical
support allows you to obtain assistance (via telephone or electronic means) from
IBM for product-specific, task-oriented questions regarding the installation and
operation of the program product. Software Subscription and Support also provides
you with access to updates, releases, and versions of the program. You will be
notified, via announcement letter, of discontinuance of support with 12 months'
notice. If you require additional technical support from IBM, including an extension
of support beyond the discontinuance date, contact your IBM representative or IBM
Business Partner. This extension may be available for a fee.
Money-back guarantee
If for any reason you are dissatisfied with the program and you are the original
licensee, you may obtain a refund of the amount you paid for it, if within 30 days of
your invoice date you return the program and its PoE to the party from whom you
obtained it. If you downloaded the program, you may contact the party from whom
you acquired it for instructions on how to obtain the refund.
For clarification, note that (1) for programs acquired under the IBM International
Passport Advantage offering, this term applies only to your first acquisition of the
program and (2) for programs acquired under any of IBM's On/Off Capacity on
Demand (On/Off CoD) software offerings, this term does not apply since these
offerings apply to programs already acquired and in use by you.
Authorization for use on home/portable computer
You may not copy and use this program on another computer without paying
additional license fees.
Volume orders (IVO)
No
Passport Advantage applies
Yes, and through the Passport Advantage Web site at
http://www.ibm.com/software/passportadvantage
Usage restriction
Yes. For additional information, refer to the License Information document that is
available on the IBM Software License Agreement Web site
http://www.ibm.com/software/sla/sladb.nsf
Software Subscription and Support applies
Yes. Software Subscription and Support (also referred to as Software Maintenance)
is included with licenses purchased through Passport Advantage and Passport
Advantage Express. Product upgrades and Technical Support are provided by
the Software Subscription and Support offering as described in the Agreements.
Product upgrades provide the latest versions and releases to entitled software, and
Technical Support provides voice and electronic access to IBM support organizations,
worldwide.
IBM includes one year of Software Subscription and Support with each program
license acquired. The initial period of Software Subscription and Support can be
extended by the purchase of a renewal option, if available.
While your Software Subscription and Support is in effect, IBM provides you
assistance for your routine, short duration installation and usage (how-to) questions,