Administrator’s Guide for Polycom® HDX® Systems 3.0.
Trademark Information Polycom®, the Polycom “Triangles” logo, and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc., and are registered and/or common-law marks in the United States and various other countries. Other product and corporate names may be trademarks of other companies and are used only as a fair use reference without intent to infringe. Patent Information The accompanying product may be protected by one or more U.S.
About This Guide The Administrator’s Guide for Polycom HDX Systems is for administrators who need to configure, customize, manage, and troubleshoot Polycom® HDX® systems. The guide covers the following HDX systems: • Polycom HDX 9000 series • Polycom HDX 8000 series • Polycom HDX 7000 series • Polycom HDX 6000 series • Polycom HDX 4000 series Please read the Polycom HDX system documentation before you install or operate the system.
Administrator’s Guide for Polycom HDX Systems iv Polycom, Inc.
Contents 1 Introducing the Polycom HDX Systems Polycom HDX Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1 Polycom HDX 9000 Series Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1 Polycom HDX 8000 Series Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 Polycom HDX 7000 Series Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Administrator’s Guide for Polycom HDX Systems LAN Status Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2 Configuring LAN Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2 Configuring Polycom HDX System LAN Properties . . . . . . . . . . . . . . . . 2–3 Configuring the Polycom Touch Control LAN Properties . . . . . . . . . . . . 2–7 Configuring IP Settings . . . . . . . . . . . . . . . . . . . . . .
Contents Adjusting the Monitor’s Color Balance, Sharpness, and Brightness . . . . . . . Preventing Monitor Burn-In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Polycom EagleEye HD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Polycom EagleEye 1080 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Administrator’s Guide for Polycom HDX Systems Connecting Devices to the Polycom HDX 6000 Series Microphone Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7 Connecting Devices to the Polycom HDX 4000 Series Microphone Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7 Placing Polycom Microphones to Send Stereo from Your Site . . . . . . . . . . . . 4–8 Polycom Microphone Lights . . . . . . . . . . . . . .
Contents 6 Calling and Answering Configuring Call Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1 Setting the Call Answering Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2 Configuring Multipoint Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–3 Entering a Multipoint Option Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Administrator’s Guide for Polycom HDX Systems Setting Password Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting the Room and Remote Access Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . Managing Certificates and Revocation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Working with Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Configuring RS-232 Serial Port Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting Up the Polycom Touch Control Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . Pairing and Unpairing a Polycom Touch Control Device and a Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Pairing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Unpairing . . . . .
Administrator’s Guide for Polycom HDX Systems Polycom HDX 9006 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–1 Polycom HDX 9004 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–2 Polycom HDX 9001 and Polycom HDX 9002 . . . . . . . . . . . . . . . . . . . . . . . . . . A–2 Polycom HDX 8000 Series System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Resolution and Frame Rates for Content Video . . . . . . . . . . . . . . . . . . . . . . . . . . . Polycom HDX 9006, Polycom HDX 8000 HD with Hardware Version B, Polycom HDX 7000 with Hardware Version C or D, Polycom HDX 4500, Polycom HDX 4000 with Hardware Version C Systems . . . . . . . . . . . . . . . Polycom HDX 9004, Polycom HDX 9002, and Polycom HDX 9001 Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Polycom HDX 6000 System . . . . . . . . . . . . . . .
Administrator’s Guide for Polycom HDX Systems xiv Polycom, Inc.
1 Introducing the Polycom HDX Systems Your Polycom HDX video conferencing system is a state-of-the-art visual collaboration tool. With crisp, clean video and crystal-clear sound, Polycom HDX systems provide natural video conferencing interaction through the most advanced video communications technology. Polycom HDX Systems For technical specifications and detailed descriptions of features available for Polycom HDX models, please refer to the product literature available at www.polycom.com.
Administrator’s Guide for Polycom HDX Systems Polycom HDX 8000 Series Systems The Polycom HDX 8000 series provides high-definition (HD) voice, video, and content for medium to large conference rooms. These systems incorporate leading-edge design with performance, flexibility, and capabilities, making them the optimal solution for meeting spaces in any organization. The Polycom HDX 8000 series systems can send and receive wide-screen, HD 720p video in point-to-point and multipoint calls.
Introducing the Polycom HDX Systems Polycom HDX 4000 Series Systems The Polycom HDX 4000 series provides the ultimate in desktop video conferencing, designed to allow today’s professionals to be more productive and effective right from their office. With LCD screens, powerful stereo speakers, and sleek design, these systems are much more than communications devices; they are also fully functional monitors for your PC or Macintosh.
Administrator’s Guide for Polycom HDX Systems Positioning the System Positioning the Polycom HDX 9000 Series Systems Polycom HDX 9000 series systems are designed to be placed on a tabletop or in an equipment rack. To position the system: 1 Install the mounting brackets on the system if you need to mount it in an equipment rack, or install the self-adhesive feet if you will place the system on a table or shelf. 1 2 2 Place the system in the desired location.
Introducing the Polycom HDX Systems To position the system: >> Position the system so that the camera does not face toward a window or other source of bright light. Leave enough space to connect the cables easily. Place the camera and display together so that people at your site face the camera when they are looking at the display. If you need to position the system horizontally, remove the stand and install the self-adhesive feet. Caution. Risk of Electric Shock.
Administrator’s Guide for Polycom HDX Systems Caution. Risk of Electric Shock. To reduce the risk of personal injury or damage to the equipment, use the outlet on the back of the Polycom HDX 4500 only to plug the display into the system. 2 Place the Polycom HDX 4000 or Polycom HDX 4000 HD system either under the desk, or on the desk next to the display. The cables that connect the display to the system can be hidden in the monitor stand, providing clean cable management.
Introducing the Polycom HDX Systems When the Polycom Touch Control is not paired with a Polycom HDX system, the device can be used as a virtual remote control. To use the Polycom Touch Control as a virtual remote control, ensure that the infrared (IR) transmitter on the front of the device is facing the Polycom HDX system you want to control. When the Polycom Touch Control is paired with a Polycom HDX system, the HDX system’s IR remote control is inoperable.
Administrator’s Guide for Polycom HDX Systems — Set the Polycom EagleEye Director on top of a monitor. Ideally, place the device between 5.5 and 7 feet from the ground. >12 in. (0.3 m) ≥12 in. (0.3 m) ≥12 in. (0.3 m) ≥12 in. (0.3 m) 5.5 - 7 ft. (1.7 - 2.1 m) — Ensure that people are sitting within the viewing range of between 3 and 22 feet from the device. m) <2 ) t. ( 0 m .9 3f 0 t. ( .9 3f m) m) <2 .7 2f t. ( 6 t. ( 6.7 2f 1–8 Polycom, Inc.
Introducing the Polycom HDX Systems Powering On and Off Connect power and power on the HDX system after you have connected all of the equipment that you will use with it. Make sure that the system is powered off before you connect devices to it. Caution. In order to avoid corrupting the file system, always power off a Polycom HDX system using the power button on the system or the remote control, if the remote control is configured to allow the system to be powered off.
Administrator’s Guide for Polycom HDX Systems After turning the power off in this way, wait at least 15 seconds before you unplug the system from its power source. Polycom HDX 9000 Series Indicator Light The following figure shows the location of the power switch and indicator light. The indicator light on the front of the Polycom HDX 9000 series system provides this information: Indicator Light System Status Off System is powered off. Steady green light System is initializing. System is awake.
Introducing the Polycom HDX Systems To power off the Polycom HDX 8000 series, Polycom HDX 7000 series, or Polycom HDX 6000 series system, do one of the following: • Press and hold the power button on the remote control for 2 seconds. • Press and hold the power switch on the front of the system for 2 seconds. After turning the power off in this way, wait until the power light stops flashing, which might take several seconds, before you unplug the system from its power source.
Administrator’s Guide for Polycom HDX Systems To power off a Polycom HDX 4000 system, do one of the following: • Press and hold the power button on the side of the monitor. The monitor and the system power off. • Press and hold the power button on the front of the system. The monitor and the system power off. After turning the power off in this way, wait at least 15 seconds before you unplug the system from its power source.
Introducing the Polycom HDX Systems The indicator light on the side of the Polycom HDX 4000 systems provides this information: Indicator Light (Monitor Power) Status Off Monitor is powered off. Steady blue light Monitor is powered on. Steady amber light Monitor is in standby mode. Rapidly blinking light Monitor is not connected correctly to the system. Verify that the monitor is connected correctly according to the setup sheet you received with the system.
Administrator’s Guide for Polycom HDX Systems Polycom HDX 4500 System Indicator Lights The following figure shows the location of the power switch and indicator lights. Privacy Shutter Camera Power The Polycom HDX 4500 system does not have a separate light for the system. The light on the right side of the monitor indicates power for the monitor and the system. This indicator light provides the following information: Indicator Light (System) Status Off System is without power.
Introducing the Polycom HDX Systems The indicator light next to the built-in camera in the Polycom HDX 4500 system provides this information: Indicator Light (Monitor Camera) Status Off System is not in a call. Steady green light System is in a call. Blinking green light System is in a call with the privacy shutter closed. Powering On the Polycom Touch Control Device To power on the Polycom Touch Control: 1 Connect the Ethernet cable to the underside of the Polycom Touch Control.
Administrator’s Guide for Polycom HDX Systems Polycom Touch Control Indicator Light When the Polycom Touch Control is on, the Home button is lit. Polycom EagleEye Director Indicator Light The following figure shows the location of the power indicator light on the back of the Polycom EagleEye Director. Power Indicator This indicator light provides the following information: Indicator Light Status Steady blue light Cameras are ready. Steady red light Cameras are powering on.
Introducing the Polycom HDX Systems The setup wizard allows you to set an Admin ID and password, which allows you to limit access to the Admin Settings. The default Admin ID is admin and the default admin room password is the 14-digit system serial number from the System Information screen or the back of the system. Admin and User IDs are not case sensitive. Make sure you can recall the room password if you set one.
Administrator’s Guide for Polycom HDX Systems The Polycom Touch Control has separate admin settings that allow you to update Touch Control software and configure LAN, regional, and security properties for the Touch Control. Refer to the following sections for more information: • Configuring the Polycom Touch Control LAN Properties on page 2-7. • Configuring Polycom Touch Control Regional Settings on page 7-2. • Configuring Admin ID and Password for the Polycom Touch Control on page 8-6.
2 Networks This guide covers network types used worldwide. Note that not all network types are available in all countries. Getting the Network Ready Before you begin configuring the network options, you must make sure your network is ready for video conferencing. To begin, refer to the Network Planning Worksheets for Video Conferencing document, available on the Polycom web site. This document contains information you need to prepare your network, such as worksheets that will help you order ISDN.
Administrator’s Guide for Polycom HDX Systems LAN Status Lights The LAN connector on the Polycom HDX 9000 series and Polycom HDX 6000 series has two lights to indicate connection status and traffic: Indicator Light Connection Status Left light off No 1000Base-T connection. Left light green 1000Base-T connection. The light goes off each time a frame is transmitted or received. Right light off No 10/100Base-T connection. Right light green 100Base-T connection.
Networks Configuring Polycom HDX System LAN Properties To configure Polycom HDX LAN properties: 1 Do one of the following: — In the local interface, go to System > Admin Settings > LAN Properties (select if necessary). — In the web interface, go to Admin Settings > LAN Properties. 2 Configure these settings on the LAN Properties screen: Setting Description IP Address (IPv4) Specifies how the system obtains an IP address.
Administrator’s Guide for Polycom HDX Systems Setting Description IP Address (IPv6) Specifies how the system obtains an IP address. • Obtain IP address automatically — Select if the system gets an IP address automatically. DHCP is not currently supported for IPv6. When you choose this setting, the system uses Stateless Address Autoconfiguration (SLAAC) to obtain a global address, unique local address (ULA), or site-local address using router advertisements.
Networks Setting Description LAN Speed Specify the LAN speed to use. Note that the speed you choose must be supported by the switch. Choose Auto to have the network switch negotiate the speed automatically. Choosing Auto automatically sets Duplex Mode to Auto. If you choose 10 Mbps, 100 Mbps, or 1000 Mbps you must set Duplex Mode to Half or Full. Note: Polycom does not support Auto for the Polycom HDX system only or the switch only; the settings for both must be the same.
Administrator’s Guide for Polycom HDX Systems Setting Description Audio Priority Sets the priority of audio traffic on the LAN. Audio traffic is any RTP traffic consisting of audio data and any associated RTCP traffic. This setting is available only when 802.1p/Q is enabled. The value can be any number from 0 to 7, although 6 and 7 are not recommended. Control Priority Sets the priority of control traffic on the LAN.
Networks Setting Description Respond to Broadcast and Multicast Echo Requests Sends an Echo Reply message in response to a broadcast or multicast Echo Request, which is not specifically addressed to the HDX system. IPv6 DAD Transmit Count Specifies the number of Duplicate Address Detection (DAD) messages to transmit before acquiring an IPv6 address. The HDX system sends DAD messages to determine whether the address it is requesting is already in use.
Administrator’s Guide for Polycom HDX Systems Configure the following DNS settings: 4 Setting Description Domain Name Displays the domain name currently assigned to the Touch Control. If the Touch Control does not automatically obtain a domain name, enter one here. DNS Servers Displays the DNS servers currently assigned to the Touch Control. If the Touch Control does not automatically obtain a DNS server address, enter up to two DNS servers here.
Networks 2 Configure these settings on the H.323 Settings screen: Setting Description Display H.323 Extension Allows users to enter H.323 extensions separately from the gateway ID on the Place a Call screen. If your system is registered with a gatekeeper, this setting also displays your H.323 extension on the home screen. If you do not select this setting, users make gateway calls by entering the call information in this format: gateway ID + ## + extension H.
Administrator’s Guide for Polycom HDX Systems 2 Configure these settings: Setting Description Use Gatekeeper Select this setting to use a gatekeeper. Gateways and gatekeepers are required for calls between IP and ISDN. H.323 Name • Off — Calls do not use a gatekeeper. • Auto — System attempts to automatically find an available gatekeeper. • Specify — Calls use the specified gatekeeper. This option must be selected to enable H.235 Annex D Authentication.
Networks Setting Description User Name Specifies the user name for authentication with H.235 Annex D. Password Specifies the password for authentication with H.235 Annex D. Authentication PIN Specifies the password PIN to use for authentication with the Avaya Communication Manager®. This setting is available when Use Gatekeeper is set to Specify with PIN.
Administrator’s Guide for Polycom HDX Systems Some gatekeeper settings are read only. In the local interface go to System > Admin Settings > Network > IP > H.323 Settings (select if necessary) or Admin Settings > Network > IP Network > H.323 Settings in the web interface to view the following settings: • Current Gatekeeper IP Address • Primary Gatekeeper IP Address • Alternate Gatekeepers These are gatekeepers that the system can use if the primary gatekeeper is not available.
Networks AES Encryption is not supported for systems registered to an Avaya H.323 gatekeeper. To install the Avaya option key: 1 Obtain a license number from Avaya, then enter that number online on the Polycom web site at www.polycom.com/support/video, along with your Polycom HDX system serial number. This returns a key code for the Avaya option. 2 On the Polycom HDX system go to System > Admin Settings > General Settings > Options and enter the key code for the Avaya option.
Administrator’s Guide for Polycom HDX Systems Configuring the System to Use a Gateway A gateway performs code and protocol conversion between H.323 (IP), SIP, and H.320 (ISDN), so that users on different networks can call one another. If the system is configured to use a gateway, you must also configure it to use a gatekeeper. For more information, refer to Configuring the System to Use a Gatekeeper on page 2-9.
Networks Enter a prefix or suffix for each bandwidth you want to allow for gateway calls. 3 The use of suffixes and prefixes is dependent on the gatekeeper, gateway capability, and gateway configuration. Associating prefixes and suffixes with particular bandwidths on your gateway can optimize the use of bandwidth by your organization. Be sure the gateway is configured to use the same prefixes and suffixes you define for the system.
Administrator’s Guide for Polycom HDX Systems Setting Description SIP Server Configuration Specifies whether to automatically or manually set the SIP server’s IP address. If you select Auto, the two server address fields that follow cannot be edited. If you select Specify, those fields are editable. Registrar Server Specifies the IP address or DNS name of the SIP Registrar Server.
Networks Setting Description Transport Protocol Indicates the protocol the system uses for SIP signaling. The SIP network infrastructure in which your Polycom HDX system is operating determines which protocol is required. Auto enables an automatic negotiation of protocols in the following order: TLS, TCP, UDP. This is the recommended setting for most environments. TCP provides reliable transport via TCP for SIP signaling. UDP provides best-effort transport via UDP for SIP signaling.
Administrator’s Guide for Polycom HDX Systems Setting Description Password Specifies the password that authenticates the system to the Registrar Server. Microsoft Lync Server 2010 Activates integration features such as the Microsoft global directory and Office Communicator contact sharing with presence. Domain Name Specifies the domain name used for authentication with the Microsoft Lync Server 2010 for directory access.
Networks If a Polycom HDX system is running in dynamic management mode, it cannot be simultaneously registered with Office Communications Server or Lync Server and the presence service provided by a CMA or RealPresence Resource Manager system. Polycom HDX systems can obtain presence services from only one source: Office Communications Server and Lync Server, or the presence service provided by the CMA or RealPresence Resource Manager system.
Administrator’s Guide for Polycom HDX Systems For more information about Polycom support for the TIP protocol, refer to the Polycom Unified Communications Deployment Guide for Cisco Environments.
Networks Quality of Service Settings To specify Quality of Service: 1 Do one of the following: — In the local interface, go to System > Admin Settings > Network > IP > Quality of Service (select if necessary). — In the web interface, go to Admin Settings > Network > IP Network > Quality of Service.
Administrator’s Guide for Polycom HDX Systems Setting Description Dynamic Bandwidth Specifies whether to let the system automatically find the optimum line speed for a call. Maximum Transmit Bandwidth Specifies the maximum transmit line speed between 64 kbps and the system’s maximum line rate. Maximum Receive Bandwidth Specifies the maximum receive line speed between 64 kbps and the system’s maximum line rate. Note: The 8 Mbps Line Rate feature is only for multipoint calls.
Networks 2 Configure these settings on the Firewall screen: Setting Description Fixed Ports Lets you specify whether to define the TCP and UDP ports. • If the firewall is not H.323 compatible, enable this setting. The Polycom HDX system assigns a range of ports starting with the TCP and UDP ports you specify. The system defaults to a range beginning with port 3230 for both TCP and UDP. Note: You must open the corresponding ports in the firewall.
Administrator’s Guide for Polycom HDX Systems Setting Description NAT is H.323 Compatible Specifies that the system is behind a NAT that is capable of translating H.323 traffic. Address Displayed in Global Directory Lets you choose whether to display this system’s public or private address in the global directory. Enable SIP Keep-Alive Messages Specifies whether to regularly transmit keep-alive messages on the SIP signaling channel and on all RTP sessions that are part of SIP calls.
Networks The following illustration shows how a service provider might provide H.460 firewall traversal between two enterprise locations. In this example the Polycom Video Border Proxy™ (VBP®) firewall traversal device is on the edge of the service provider network and facilitates IP calls between Polycom HDX systems behind different firewalls. Service Provider Polycom VBP device that Supports H.460.18 and H.460.
Administrator’s Guide for Polycom HDX Systems For details about the use and configuration of the Acme Packet Net-Net SBC used in conjunction with this feature, refer to Deploying Polycom Unified Communications in an Acme Packet Net-Net Enterprise Session Director Environment. HDX systems now also provide full mutual TLS support for SIP and XMPP Presence connections.
Networks Network Module Requirements PRI (outside North America and Japan) • 75 W coaxial adapter, if the network connection is via a 75 W coaxial cable. • PBX crossover cable, if required for your PBX. • PRI line. • Third-party network equipment and cables. Serial V.35/RS-449/ RS-530 (with RS-366 dialing) Contact your network equipment vendor to obtain the appropriate cables for the equipment you connect to this interface.
Administrator’s Guide for Polycom HDX Systems Quad BRI Network Interface Status Lights The network interface lights are located on the network interface module. Interface Light State Lights are off Description One of the following: • No power is going to the system. • The system is not connected to the network. • The system is not receiving a clock signal from the network. • The system is restarting. Green light is on The system is receiving a clock signal from the network.
Networks Serial V.35/RS-449/RS-530 Network Interface Status Lights The network interface lights are located on the network interface module. Interface Light State Lights are off Description One of the following: • No power to the system. • The system is not communicating with the network. • The system is restarting. Yellow light is on The system is receiving a clock signal from the network (able to make a call). Yellow and green lights are on The system is in a call.
Administrator’s Guide for Polycom HDX Systems 2 Configure these settings: Setting Description Enable ISDN H.320 Allows this system to make H.320 (ISDN) calls. Number of ISDN Channels to Dial in Parallel Specifies how many channels to dial at one time. Outside Line Dialing Prefix Specifies the ISDN dialing prefix used to call outside the network. Numbering Plan Select the appropriate numbering plan for your location, if it differs from the default.
Networks If you have configured the ISDN switch protocol to be AT&T 5ESS Multipoint, NI-1, NI-2, or Nortel DMS-100, select if necessary and enter the ISDN BRI SPIDs provided by your service provider. 3 After you enter the SPIDs, the system verifies them. If the system is unable to verify the SPIDs, make sure the system is connected and that the ISDN numbers you entered are correct. If you do not have the SPIDs from your service provider, you can click Start to Auto Detect SPIDs.
Administrator’s Guide for Polycom HDX Systems Setting Description External CSU North America only Specifies whether this system uses an external or internal Channel Service Unit (CSU). Line Build Out PRI T1 only For systems using an internal CSU, indicates the output attenuation in dB. Your service provider can provide you with these values. For systems using an external CSU, indicates the length (in feet) of the RJ-45 cable that connects the PRI network interface module to the CSU.
Networks Setting Description PRI Line Type Displays read-only information about the system and its configuration. Number of Active Channels D Channel Location Network Mode Clock Source Terminal Endpoint ID TEI Line Termination PRI E1 only 3 Select if necessary and select a channel to activate or deactivate it. Active channels are represented by a green icon, and inactive channels are represented by a gray icon.
Administrator’s Guide for Polycom HDX Systems Setting Description RS-366 Dialing Allows users to dial calls from this system. Clear this setting if this is a dedicated connection or if another device is used for dialing calls. Port 1 Specifies the area code and number or numbers that other sites dial to reach this system. Port 2 If this is a dedicated connection, leave these fields blank. Area Code Prefix Lets you specify the dialing prefix required to reach an outside line.
Networks Setting Description Crypto Resync Allows a Polycom HDX system connected to cryptographic equipment to signal when it loses video synchronization during a call. The cryptographic equipment can then resynchronize with the far site. Use RTS Signal for Resync Pulse Allows the system to send the resynchronization pulse on the RTS signal. Select this setting if your data communications equipment uses the V.35 or RS-449 capability of the serial V.35/RS-449/RS-530 network interface.
Administrator’s Guide for Polycom HDX Systems A connected SoundStation® IP 7000 conference phone can use this analog phone line to make regular telephone calls when the Polycom HDX system is configured as described in Configuring Telephony on page 2-36. The country setting must be configured correctly on the Polycom HDX system to ensure proper operation of the phone line and to comply with local telephony regulations.
Networks 3 Go to System > Admin Settings > Network > Call Preference in the local interface or go to Admin Settings > Network > Call Preference in the web interface. 4 Enable Analog Phone. 5 Go to System > Admin Settings > Network > Call Preference > in the local interface or go to Admin Settings > Network > Call Preference in the web interface. 6 Add Analog Phone to the Phone Dialing Order on the Network Dialing screen.
Administrator’s Guide for Polycom HDX Systems Setting Description Analog Phone Allows the system to make voice-only calls to any phone using an analog phone line. Polycom HDX 9000 series Polycom HDX 8000 series Polycom HDX 4000 HD Polycom HDX 4000 Transcoding Polycom HDX 9006 Polycom HDX 9004 Polycom HDX 9002 Polycom HDX 8000 series Polycom HDX 4500 Polycom HDX 4000 HD Allows the Polycom HDX system and the endpoints to adapt multiple environments for one multipoint call.
Networks Setting Description Maximum Resolution Polycom HDX 7000: Allows you to send and receive 720p people video at 15 fps for NTSC and 12.5 fps for PAL. When this setting is enabled, the system displays only two windows in Dual Monitor Emulation (DME) mode. Polycom HDX 7000 Polycom HDX 6000 series Polycom HDX 6000 series: Allows you to send and receive 1080p people video. When this setting is enabled, Camera 2 is automatically set to People.
Administrator’s Guide for Polycom HDX Systems Setting Description Call Preference Specifies whether the Polycom HDX system uses the Video Dialing Order or the Phone Dialing Order first when placing calls. This setting is available only when both video and phone call types are available.
Networks Setting Description Maximum Speed for Receiving Calls Allows you to restrict the bandwidth used when receiving IP or SIP (TIP) calls. IP Calls SIP (TIP) Calls If the far site attempts to call the system at a higher speed than selected here, the call is renegotiated at the speed specified in this field. The SIP (TIP) Calls setting is available only when the TIP setting is enabled. ISDN Video Calls (H.
Administrator’s Guide for Polycom HDX Systems To allow users to place an IP-to-ISDN call through a gateway: 1 Make sure the system is registered with a gatekeeper. 2 Do one of the following: — In the local interface, go to System > Admin Settings > Network > Call Preference and enable ISDN Gateway. — In the web interface, go to Admin Settings > Network > Call Preference and enable ISDN Gateway.
3 Monitors and Cameras Connecting Monitors Make sure that the system is powered off before you connect devices. Connecting Monitors to Polycom HDX 9000 Series Systems The following table shows how you can connect monitors to a Polycom HDX 9000 series system.
Administrator’s Guide for Polycom HDX Systems Connecting Monitors to Polycom HDX 8000 Series or Polycom HDX 7000 Series Systems The following table shows how you can connect monitors to a Polycom HDX 8000 series system or Polycom HDX 7000 system with Hardware Version A, B, or C. Video Output Number Connector Output Formats 1 DVI-I VGA, DVI*, Component 2 DVI-I VGA, DVI*, Component 3 (VCR/DVD Player) S-Video S-Video, Composite * Select DVI if the monitor is connected using HDMI or DVI-D.
Monitors and Cameras Connecting a Monitor to a Polycom HDX 4500 System The following table shows how you can connect a monitor to a Polycom HDX 4500 system. Note that DVI is supported for Video-1 only on the monitor that Polycom provides. Video Output Number Connector Output Formats 1 DVI-I DVI 21 DVI-I VGA, DVI2, Component 1 2 You can use Output 2 for a digital video recorder (DVR), but not with S-Video. Select DVI if the monitor is connected using HDMI or DVI-D.
Administrator’s Guide for Polycom HDX Systems 2 Configure these settings on the Monitors screen: Setting Description Monitor 1 Specifies the monitor’s aspect ratio determined by the HDX system: Video Format • 4:3 — Regular TV monitor • 16:9 — Wide-screen monitor Specifies the monitor’s format. For a list of available formats, refer to the information for your system in Connecting Monitors on page 3-1.
Monitors and Cameras Setting Description PIP Specifies PIP (Picture-in-Picture) behavior: Polycom HDX 9006 Polycom HDX 9004 Polycom HDX 9002 Polycom HDX 9001 Polycom HDX 8000 HD Polycom HDX 7000 HD Polycom HDX 7000 Polycom HDX 6000 HD • On — The PIP window stays on for the duration of the call. • Camera — The PIP window is displayed when the call is first connected and when a user moves the camera, uses presets, or switches to a different camera source.
Administrator’s Guide for Polycom HDX Systems Setting Description Monitor 2 Specifies the second monitor’s aspect ratio: Polycom HDX 9006 Polycom HDX 9004 Polycom HDX 9002 Polycom HDX 9001 Polycom HDX 8000 HD Polycom HDX 7000 HD Polycom HDX 7000 Polycom HDX 4500 • Off — Select if you do not have a second monitor. • 4:3 — Select if you are using a regular TV monitor as the second monitor. • 16:9—Select if you are using a wide-screen monitor as the second monitor.
Monitors and Cameras Setting Description Monitor 3 (VCR/DVD) Specifies the aspect ratio for recording. Polycom HDX 9006 Polycom HDX 9004 Polycom HDX 9002 Polycom HDX 9001 Polycom HDX 8000 HD Polycom HDX 7000 HD Polycom HDX 7000 • Off — Select if you do not have a VCR or DVD player connected to record video conferences. • 4:3 — Select to record for playback on a standard monitor. • 16:9—Select to record for playback on a wide-screen monitor, if your recording device has this capability.
Administrator’s Guide for Polycom HDX Systems Setting Description Output Upon Screen Saver Activation Specifies the screen saver output for a VCR or DVD player. Polycom HDX 9006 Polycom HDX 9004 Polycom HDX 9002 Polycom HDX 9001 Polycom HDX 8000 HD Polycom HDX 7000 HD Polycom HDX 7000 Specifies whether black video or no signal is sent to the VCR or DVD player when the system goes to sleep and the screen saver activates. Select Black if you want to send black video.
Monitors and Cameras Setting Description Display Content Specifies that content is displayed on Monitor 4. Polycom HDX 9004 People Video Adjustment, Content Video Adjustment Specifies the adjustment made to people video and content video images. • None—Preserves the aspect ratio of the source video. The image is scaled (if necessary) to the largest supported resolution that fits on the display without cropping. Extra areas on the display are filled with black borders.
Administrator’s Guide for Polycom HDX Systems What you see during a call can depend on factors such as the Polycom HDX system monitor configuration, the number of sites in the call, and whether content is being shared. The following systems show only two windows in Dual Monitor Emulation: Polycom HDX 9006, Polycom HDX 8000 HD with Hardware Version B, Polycom HDX 7000 series with Hardware Version C or D, Polycom HDX 6000 series, Polycom HDX 4500, and Polycom HDX 4000 HD with Hardware Version C.
Monitors and Cameras 4 Near site, full screen 5 Far site, full screen The last layout viewed is used for the next call. Configuring Multipoint Viewing Modes To configure multipoint viewing modes: 1 Do one of the following: — In the local interface, go to System > Admin Settings > Monitors > Multipoint Setup. — In the web interface, go to Admin Settings > Monitors > Multipoint Setup.
Administrator’s Guide for Polycom HDX Systems During SD multipoint calls that include more than four sites, the Polycom HDX system can display the site that is hosting the conference along with the last three sites where people spoke. In HD multipoint calls, the Polycom HDX 9004 can display up to eight sites in continuous presence. For more information about HD and SD multipoint, refer to HD and SD Multipoint Calls on page 3-38.
Monitors and Cameras If you are using a Polycom HDX media cart or Polycom HDX Executive Collection, select the Polycom menu option on the monitor to optimize the display for Polycom video. To adjust the monitor for natural color: Do one of the following: 1 — In the local interface, go to System > Diagnostics > Video. — In the web interface, go to Diagnostics > Video. 2 Select the color bars icon to display the color bar test screen.
Administrator’s Guide for Polycom HDX Systems • Ensure that static images are not displayed for long periods. • Set the Screen Saver Wait Time to 3 minutes or less.
Monitors and Cameras Polycom EagleEye 1080 You can use the Polycom EagleEye 1080 camera for Polycom HDX systems with the 1080p Resolution option installed if you want to send and receive 1080p video. You can also use the Polycom EagleEye 1080 with systems that do not have the 1080p Resolution option, to see local video in 1080 format. When connecting a Polycom EagleEye 1080 camera to any input on a Polycom HDX system, use the cable and power supply that come with the camera.
Administrator’s Guide for Polycom HDX Systems To use the Polycom EagleEye II camera, systems must be running software version 2.6.1 or later. Polycom EagleEye III The Polycom EagleEye III camera can provide 1080i 60/50 fps, 1080p 30 fps, and 720p 60/50 fps resolutions on all Polycom HDX room systems. To use the Polycom EagleEye III camera, systems must be running HDX software version 3.0.1 or later.
Monitors and Cameras Connecting Cameras to Polycom HDX Systems Refer to your system’s setup sheet and to the Integrator’s Reference Manual for Polycom HDX Systems for connection details. Refer to the release notes for a list of supported PTZ cameras. If you connect a supported PTZ camera, the system detects the camera type and sets the appropriate configuration. Make sure that the system is powered off before you connect devices to it.
Administrator’s Guide for Polycom HDX Systems Video Input Number Connector Acceptable Input Resolution/ Frame Rate (fps) Audio Association Power Control 2 HDCI Component People or Content: 720p/60, 720p/50, 480p/60, 480p/30, 576p/50, 576p/25, 480i/60, 576i/50 None None PTZ Camera None None PTZ Camera Audio Input 3 None None (Use Serial Port) Audio Input 4 None None (Use Serial Port) People Only: 1080p/30, 1080i/60, 1080p/25, 1080i/50 3 (VCR/DVD Player) BNC Composite, S-Video Peop
Monitors and Cameras Polycom HDX 9004, HDX 9002, HDX 9001 Systems The following table shows how you can connect video sources to a Polycom HDX 9004, Polycom HDX 9002, or Polycom HDX 9001 system.
Administrator’s Guide for Polycom HDX Systems Video Input Number Connector 3 (VCR/DVD Player) BNC 4 5 Polycom HDX 9004 DVI-I DVI-I Acceptable Input Resolution/ Frame Rate (fps) Audio Association Power Control Component (Component is Polycom HDX 9004 only) People or Content: 720p/60, 720p/50, 480p/60, 480p/30, 576p/50, 576p/25, 480i/60, 576i/50 Audio Input 3 None None (Use Serial Port) Composite, S-Video People or Content: Audio Input 3 None None (Use Serial Port) DVI-A, DVI-D People
Monitors and Cameras Video Input Number Connector 2 HDCI Acceptable Input Resolution/ Frame Rate (fps) Audio Association Power Control Composite, S-Video People or Content: None None PTZ Camera Component People or Content: 720p/60, 720p/50, 480p/60, 480p/30, 576p/50, 576p/25, 480i/60, 576i/50 None None PTZ Camera Audio Input 3 None None (Use Serial Port) Audio Input 4 None None (Use Serial Port) 480i/60, 576i/50 People Only: 1080p/30, 1080i/60, 1080p/25, 1080i/50 3 (VCR/DVD Player
Administrator’s Guide for Polycom HDX Systems Video Input Number Connector 2 (VCR/DVD Player) S-Video 3 DVI-I Acceptable Input Resolution/ Frame Rate (fps) Audio Association Power Control Composite, S-Video People or Content: Audio Input 2 None None (Use Serial Port) DVI-A, DVI-D People or Content: Audio Input 3 None None (Use Serial Port) 480i/60, 576i/50 640 x 480/60, 800 x 600/60, 1024 x 768/60, 1280 x 720/60, 1280 x 960/60, 1280 x 1024/60, 1680 x 1050/60, 1920 x 1080/60 Polycom H
Monitors and Cameras Polycom HDX 4000 Series Systems The following table shows how you can connect video sources to a Polycom HDX 4000 series system. Video Input Number Connector 1 HDCI 2 DVI-I Acceptable Input Resolution/ Frame Rate (fps) Audio Association Power Control Component (Polycom HDX 4000 series built-in camera) People Only: None Built in PTZ Camera, IR/Keyp ad Input DVI-A, DVI-D People or Content: 3.
Administrator’s Guide for Polycom HDX Systems Configuring Camera Settings and Video Quality Options To configure camera and video settings: 1 Do one of the following: — In the local interface, go to System > Admin Settings > Cameras > Camera Settings. — In the web interface, go to Admin Settings > Cameras > Camera Settings. 2 Configure these settings on the Cameras screen: Setting Description Camera 1 Specifies the camera’s aspect ratio: • 4:3 — Select if you are using a camera in standard mode.
Monitors and Cameras Setting Description Detect Camera Detects any supported PTZ camera connected to Polycom HDX system video input 1 and configures the camera settings accordingly. Polycom HDX 9006 Polycom HDX 9004 Polycom HDX 9002 Polycom HDX 9001 Polycom HDX 8000 HD Polycom HDX 7000 HD Polycom HDX 7000 Polycom HDX 6000 HD Note: If a camera fails to wake up when the HDX system wakes up, try detecting the camera again.
Administrator’s Guide for Polycom HDX Systems Setting Description Detect Camera Detects any supported PTZ camera connected to Polycom HDX system video input 2 and configures the camera settings accordingly. Polycom HDX 9006 Polycom HDX 9004 Polycom HDX 9002 Polycom HDX 9001 Polycom HDX 8000 HD Camera 3 (Camera 2 on Specifies the VCR or DVD player’s aspect ratio: Polycom HDX 7000 series) • 4:3 — Select if you are using a VCR or DVD player in standard mode.
Monitors and Cameras Setting Description Camera 4 Resolution and aspect ratio are detected automatically.
Administrator’s Guide for Polycom HDX Systems Setting Description Horizontal Position, Phase, Vertical Position Adjusts the VGA Input settings. 1 Polycom HDX 9004 Polycom HDX 9002 Polycom HDX 9001 Polycom HDX 6000 HD Select Horizontal Position, Phase, or Vertical Position. 2 Adjust the settings using the remote control or the web interface. 3 Press Back on the remote control to accept the setting or select Update in the web interface.
Monitors and Cameras Setting Description Backlight Compensation Specifies whether to have the camera automatically adjust for a bright background. Backlight compensation is best used in situations where the subject appears darker than the background. Enabling this setting helps to relieve a bright background, which can impact the tracking performance of the Polycom EagleEye Director. Primary Camera Specifies which camera is the main camera.
Administrator’s Guide for Polycom HDX Systems Setting Description Send Content When PC Connects Specifies whether to send content automatically when a computer is connected to a designated content input.
Monitors and Cameras Adjust the room view. Refer to Adjusting the Room View for instructions. 3 Points to note when detecting the Polycom EagleEye Director If the EagleEye Director is not detected, try one of the following solutions: • Ensure all cables are tightly plugged in and the ball stubs are tightly pressed into the hole on the base, then attempt camera detection again.
Administrator’s Guide for Polycom HDX Systems 2 Use the arrow buttons and zoom controls on the remote control or web interface to show the room view you want far site participants to see. 3 Press or click Back to save the settings and return to the Camera Settings screen. Starting and Stopping Camera Tracking with EagleEye Director If you enable the Voice tracking mode, EagleEye Director camera tracking can be started and stopped by using the remote control or Polycom Touch Control.
Monitors and Cameras • Camera tracking temporarily stops when you mute the HDX system. It resumes when you unmute the HDX system. Tracking performance can be affected by room lighting. If the room is too bright for camera tracking to work properly, you can improve the tracking performance by adjusting the Backlight Compensation setting on the Cameras screen. To find this setting in the local interface, go to System > Admin Settings > Cameras > Camera Settings.
Administrator’s Guide for Polycom HDX Systems The EagleEye II and EagleEye III cameras do not use the setting for Black Level. To adjust the camera’s brightness, black level, or color saturation using the Polycom HDX web interface: 1 In your web browser address line, enter the HDX system’s IP address. 2 Go to Admin Settings > Cameras. 3 If Model is not set to Polycom EagleEye HD for the appropriate camera or cameras, click the Detect Camera button. 4 Click Advanced.
Monitors and Cameras — Manual: Use the Manual setting for rooms where the Auto and fixed settings do not provide acceptable color reproduction. You might find this setting helpful when you use People on Content™. Set the White Balance to Manual. Then fill the camera view with a flat white surface, such as a piece of paper, and click Calibrate. Click Update. 5 Configuring Camera Presets Camera presets are stored camera positions that you can create before or during a call.
Administrator’s Guide for Polycom HDX Systems 3 Press and hold a number to store the preset position. To store a double-digit preset (10-99), hold the second number down. Any existing preset stored at the number you enter is replaced. To delete all presets on a Polycom HDX 9000 series, Polycom HDX 8000 series, Polycom HDX 7000 series, or a Polycom HDX 6000 series system: 1 If a call is connected, press Near to choose a near-site video source. 2 Press 3 Press and hold Preset on the remote control.
Monitors and Cameras 3 Touch Select Camera to choose a camera or other video source. 4 Touch Control Camera to move the camera to the desired position. 5 Touch View Presets, then touch and hold a number for 5 seconds to store the preset position. Any existing preset stored at the number you select is replaced. A far-end camera preset can be stored only if the ability to control the far-end camera is enabled.
Administrator’s Guide for Polycom HDX Systems Points to note about viewing 1080 video on Polycom HDX 9006, Polycom HDX 8000 series, and Polycom HDX 7000 series systems: • Camera 1 and Camera 2 support 1080p (29.97/30 fps for NSTC systems, 25 fps for PAL systems) and 1080i (59.94/60 fps for NTSC, 50 fps for PAL) using Component format. • For 1080 input from camera 2, configure the camera as a People source on the Polycom HDX system.
Monitors and Cameras With the MPplus 8 option, Polycom HDX 9004 systems can host multipoint calls that include up to eight sites. The HDX system hosting the call transmits 720p and receives 432x240 while the other endpoints transmit 432x240 and receive 720p. Polycom HDX 9004 systems can display all eight sites in continuous presence, but only when the call is in HD. If for any reason the call is not in HD, only four sites or fewer can be displayed.
Administrator’s Guide for Polycom HDX Systems 3–40 Polycom, Inc.
4 Microphones and Speakers Connecting Audio Input Make sure that the system is powered off before you connect devices to it. Connecting Audio Input to Polycom HDX 9000 Series Systems The following table shows the acceptable input levels and video associations for the audio inputs on a Polycom HDX 9000 series system.
Administrator’s Guide for Polycom HDX Systems Connecting Audio Input to Polycom HDX 8000 Series Systems The following table shows the acceptable input levels and video associations for the audio inputs on a Polycom HDX 8000 series system. Audio Input Number Connector Acceptable Input Source Levels Video Association 1 (Main Audio) RCA Mono/Stereo Line Level Not associated with any particular video input. Intended as microphone input; not included in audio mix of output 1.
Microphones and Speakers Connecting Audio Input to Polycom HDX 4000 Series Systems The following table shows the acceptable input levels and video associations for the audio inputs on a Polycom HDX 4000 series system. Audio Input Connector Acceptable Input Source Levels Video Association Content 3.5 mm Mono/Stereo Line Level Video Input 2 (Audio is disabled until content is being previewed or sent to the far site).
Administrator’s Guide for Polycom HDX Systems HDX microphone input while a Polycom EagleEye View is connected to the system, the Polycom EagleEye View camera’s built-in microphones are automatically disabled. • Polycom recommends connecting other audio input devices in conference rooms larger than 12 feet by 15 feet.
Microphones and Speakers The following diagram shows several microphone connection options for the Polycom HDX 9000 series. For information about additional cable lengths, refer to the Integrator’s Reference Manual for Polycom HDX Systems. . uo S 7 dStati 18 in. (0.5 m), 2457-23716-001 15 ft (4.5 m), 2457-23215-001 or 25 ft (7.5 m), 2457-23216-001 Connecting Devices to the Polycom HDX 8000 Series Microphone Input The Polycom HDX 8000 series system can support: Polycom, Inc.
Administrator’s Guide for Polycom HDX Systems The following diagram shows several microphone connection options for the Polycom HDX 8000 series system. . 00 7 P ita t nu oS 000 ion I ndSta 15 ft (4.5 m), 2457-23215-001 or 25 ft (7.5 m), 2457-23216-001 Connecting Devices to the Polycom HDX 7000 Series Microphone Input The Polycom HDX 7000 series systems can support: • Up to two Polycom HDX microphones (table or ceiling type).
Microphones and Speakers Connecting Devices to the Polycom HDX 6000 Series Microphone Input The Polycom HDX 6000 series systems can support: • One Polycom HDX microphone (table or ceiling type). • One SoundStation IP 7000 phone and up to two Polycom HDX microphones. • Polycom EagleEye View with microphones enabled. The following diagram shows several microphone connection options for the Polycom HDX 6000 series system. . 00 07 P oi t at 00 dn uo 07 no ita tS dn u 15 ft (4.
Administrator’s Guide for Polycom HDX Systems Placing Polycom Microphones to Send Stereo from Your Site The following illustrations show microphone placement examples for different room layouts.
Microphones and Speakers Left and right channel assignments depend on the settings that you select on the Stereo Settings screen. If Autorotation is enabled for a microphone, the system automatically assigns active channels for the microphone. Make sure that microphones with Autorotation disabled are oriented as shown in the following illustration. After you place the microphones, you will need to configure the system to send stereo as described in StereoSurround Settings on page 4-19.
Administrator’s Guide for Polycom HDX Systems The Polycom Vortex® mixer connects directly to audio input 1 on a Polycom HDX 9000 series system or the AUX audio input on a Polycom HDX 8000 series or Polycom HDX 7000 series system. For more information about configuring the Polycom HDX system to use a Polycom Vortex mixer, refer to Polycom HDX System Settings for a Polycom Vortex Mixer on page 4-21. Connecting a Polycom audio mixer to Polycom HDX systems provides flexibility in audio setup.
Microphones and Speakers Connecting Speakers to Polycom HDX 9000 Series Systems The following table describes the audio outputs of the Polycom HDX 9000 series system.
Administrator’s Guide for Polycom HDX Systems Connecting Speakers to Polycom HDX 6000 Series Systems The following table describes the audio outputs of the Polycom HDX 6000 series system.
Microphones and Speakers system, and the other speaker on the left side. The system reverses the left and right channels for the far site, as shown in the following illustration. This ensures that the sound comes from the appropriate side of the room. Left Right Right Left Receiving stereo Sending stereo For best results, place the speakers about 60° apart as seen from the center of the conference table.
Administrator’s Guide for Polycom HDX Systems Adjust the volume of the speaker system. From the center of the room the test tone should be as loud as a person speaking loudly, about 80-90 dBA on a sound pressure level meter. 3 Configuring Audio Settings General Audio Settings Some audio settings are unavailable when a SoundStructure digital mixer is connected to the Polycom HDX system. For more information, refer to Connecting Non-Polycom Microphones or a Mixer to a Polycom HDX System on page 4-9.
Microphones and Speakers Setting Description Enable Polycom Microphones Specifies whether microphones attached to the system’s microphone input are enabled. Polycom HDX 9006 Polycom HDX 9004 Polycom HDX 9002 Polycom HDX 9001 Polycom HDX 8000 HD Polycom HDX 7000 HD Polycom HDX 7000 Polycom HDX 6000 HD Polycom HDX 4000 HD Polycom HDX 4000 Enable MusicMode Specifies whether the system transmits audio using a configuration that best reproduces live music picked up by microphones.
Administrator’s Guide for Polycom HDX Systems 2 Configure these settings: Setting Description Input Type Specifies the type of equipment that is connected to audio input 1. Polycom HDX 9004 Polycom HDX 9002 Polycom HDX 9001 Input Type Level (Polycom HDX 9000 series only) Choose Line Input unless you have connected microphones that do not have an external preamplifier. Choose Microphone for most wired microphones.
Microphones and Speakers Setting Description Built-In Microphones (dB meter) Lets you see the peak input signal level present at the built-in microphones. Polycom HDX 4500 Polycom HDX 4000 HD Polycom HDX 4000 Content Input (dB meter) Lets you see the peak input signal level present at the content audio input.
Administrator’s Guide for Polycom HDX Systems Setting Description Line Out Level Sets the volume level for audio output 3. Polycom HDX 9006 Polycom HDX 9004 Polycom HDX 9002 Polycom HDX 9001 Polycom HDX 8000 HD Polycom HDX 7000 HD Polycom HDX 7000 VCR/DVD Audio Out Always On Allows you to record a call using one VCR or DVD, while playing content into the call from a second VCR or DVD.
Microphones and Speakers StereoSurround Settings To send or receive stereo audio, make sure your Polycom HDX system equipment is set up as described in Connecting Devices to the Polycom HDX Microphone Input on page 4-3 and Connecting Audio Output on page 4-10. Then configure the system to use Polycom StereoSurround, test the system configuration, and place a test call. If you are in a call with a far site that is sending audio in stereo mode, you can receive in stereo.
Administrator’s Guide for Polycom HDX Systems Setting Description Stereo Positions the audio input within the left and right channels. Left sends all of the audio to the left channel. Right sends all of the audio to the right channel. For Polycom HDX digital microphones and ceiling microphones, Left+Right sends audio from one microphone element to the left channel and audio from a second element to the right channel. Autorotation Specifies whether autorotation is used for Polycom HDX microphones.
Microphones and Speakers 5 Test the speakers to check volume and verify that audio cables are connected. If the system is in a call, the far site hears the tone. Exchange the right and left speakers if they are reversed. Adjust the volume control on your external audio amplifier so that the test tone sounds as loud as a person speaking in the room. If you use a Sound Pressure Level (SPL) meter, it should measure about 80-90 dBA in the middle of the room.
Administrator’s Guide for Polycom HDX Systems 2 Do one of the following: — In the local interface, go to System > Admin Settings > General Settings > Serial Port (select if necessary). — In the web interface, go to Admin Settings > General Settings > Serial Port. 3 Set RS-232 Mode to Vortex Mixer for the appropriate port. Refer to the Polycom Vortex documentation for details on configuring the mixer.
5 Content and Closed Captions You can present content during calls when you use sources such as the following: • A VCR or DVD player connected directly to a Polycom HDX 9000 series, Polycom HDX 8000 series, or Polycom HDX 7000 series system • People+Content IP installed on a computer, with any Polycom HDX system • A computer connected directly to a Polycom HDX system or a Polycom Touch Control • A USB drive connected to a Polycom Touch Control • A Polycom UC Board connected to a supported Polycom
Administrator’s Guide for Polycom HDX Systems For more information about sharing content during a call, refer to the User’s Guide for Polycom HDX Systems. Connecting VCR/DVDs You can connect a VCR or DVD player to a Polycom HDX 9000 series, Polycom HDX 8000 series, or Polycom HDX 7000 series system to play videotapes or DVDs into calls. Or you can connect a VCR or DVD player to record your video conference.
Content and Closed Captions To configure VCR/DVD video settings for recording a call: 1 Do one of the following: — In the local interface, go to System > Admin Settings > Monitors > Monitors (select if necessary). — In the web interface, go to Admin Settings > Monitors. 2 Set the aspect ratio and video format for recording. 3 Select one or more sources for the VCR/DVD Record Source. If you select both near and far, the Polycom HDX system automatically switches recording to the site that is talking.
Administrator’s Guide for Polycom HDX Systems Points to note about sending content from Polycom HDX systems: • The maximum resolution for sending content for HDX 7000 with Hardware Version C or D and HDX 8000 with Hardware Version A systems is 720p. If you connect a computer to video input 4, the maximum resolution you can set is 1680 x 1050, which is WSXGA, but the HDX 8000 system’s maximum encode resolution is 1280 x 1024, which is SXGA.
Content and Closed Captions Do one of the following: 5 — In the local interface, go to System > Admin Settings > Audio > Inputs/Outputs (select if necessary). — In the web interface, go to Admin Settings > Network > Audio. Set the Content Input Level (not available on the Polycom HDX 9002 or Polycom HDX 9001 systems).
Administrator’s Guide for Polycom HDX Systems To install People+Content IP on a computer: 1 On a computer, open a web browser and go to the Polycom web site at www.polycom.com/ppcip. 2 Download and install the People+Content IP software. If the Polycom HDX system is paired with a Polycom Touch Control, People+Content IP does not need to be installed. If you connect the PC to the USB connection on the underside of the Polycom Touch Control, a version of People+Content IP launches automatically.
Content and Closed Captions • Create a flat, consistent background color using a screen or matte-finish paint in green or blue. Make sure that the background does not have shadows or glare. • Make sure that the background and the presenter are well lit. For example, use a minimum of two 250 W halogen lights on the background and one on the presenter. • Experiment with different room arrangements, lighting, and backgrounds.
Administrator’s Guide for Polycom HDX Systems 3 Follow the instructions on the screen to calibrate the camera for People on Content. Calibration does the following: — A camera preset is created for the green screen area. — The camera calibrates to the background color. Manually Setting White Balance When you use People on Content, the automatic setting for white balance might not provide a suitable picture.
Content and Closed Captions To connect UC Board to a USB hub: A USB 2.0 hub is required for connecting the Polycom UC Board. 1 Connect a USB 2.0 hub to the USB port of the HDX system. You can extend the reach of the USB connector on the HDX system by installing an active USB extension cable. 2 Connect the UC Board receiver to one of the ports of this hub. To set up two monitors and configure to show content: Two monitors are required to use the Polycom UC Board.
Administrator’s Guide for Polycom HDX Systems Depending on the capabilities of the system, the captioner may enter caption text using one of the following methods: • Remotely, via a dial-up connection to the system’s serial RS-232 port • In the room using equipment connected directly to the serial port • In the room or remotely, using the Polycom HDX web interface Via a Dial-Up Connection to the Systems’ RS-232 Serial Port Closed captioners can provide captions from inside the conference room, or fro
Content and Closed Captions 4 Establish a dial-up connection between the computer and the Polycom HDX system. a Connect a null modem adapter to the RS-232 serial port. b Connect an RS-232 cable to the modem and to the null modem adapter. c Connect the modem to a phone line. d Configure the modem for 8 bits, no parity. You may need to configure the modem to answer automatically. You may also need to configure it to ignore DTR signals. 5 On the computer, start the transcription application.
Administrator’s Guide for Polycom HDX Systems 5 Enter text using the stenographic machine connected to the computer. 6 To stop sending closed captions, close the transcription application. Via the Polycom HDX Web Interface Closed captioners can provide captions from inside the conference room, or from a remote location, by entering the captions directly into the Polycom HDX web interface, as shown in the following diagram.
6 Calling and Answering Configuring Call Settings The Call Settings screens provide access to high-level options for the entire system. For convenience, some of the User Settings options are repeated on these screens. To configure call settings: 1 Do one of the following: — In the local interface, go to System > Admin Settings > General Settings > System Settings > Call Settings (select if necessary). — In the web interface, go to Admin Settings > General Settings > System Settings > Call Settings.
Administrator’s Guide for Polycom HDX Systems Setting Description Call Detail Report Specifies whether to collect call data for the Call Detail Report and Recent Calls list. When selected, information about calls can be viewed through the Polycom HDX web interface and downloaded as a .csv file. Note: If this setting is disabled, applications such as the Polycom Global Management System will no longer retrieve new Call Detail Report (CDR) records.
Calling and Answering 3 Select one of the following: — Yes – Answers calls automatically. — No – Enables you to answer calls manually. — Do Not Disturb – Refuses incoming calls automatically. The caller receives a message that the call is rejected. Configuring Multipoint Calling You can use your Polycom HDX system to participate in multipoint conferences. Multipoint conferences include multiple video sites and can also include analog phone, Voice Over ISDN, H.323 audio-only, or SIP audio-only sites.
Administrator’s Guide for Polycom HDX Systems To enable or disable multipoint trial mode: Do one of the following: 1 — In the local interface, go to System > Admin Settings > General Settings > Options. — In the web interface, go to Admin Settings >General Settings > Options. Select Enable Multipoint Trial to allow five-minute multipoint calling without the multipoint option key.
Calling and Answering The following diagram shows how to do this.
Administrator’s Guide for Polycom HDX Systems Configuring Directory Settings To configure system settings: 1 Do one of the following: — In the local interface, go to System > Admin Settings > General Settings > System Settings > Directory (select if necessary). — In the web interface, go to Admin Settings > General Settings > System Settings > Directory. 2 Configure these settings on the Directory screen: Setting Description System Name Enter or change the system name in this field.
Calling and Answering Setting Description Search Specifies the method for directory searches. If set to Auto, searches start as soon as you enter a character in the search field, and no Search button is displayed. If set to Search Manual, searches start when you select the button. If the Polycom HDX system is paired with the Polycom Touch Control, searches are always automatic. Display Favorites in Directory Specifies whether Favorites are included in the directory of the local system interface.
Administrator’s Guide for Polycom HDX Systems Managing Directories with the Polycom HDX Web Interface The Polycom HDX Web Interface import/export directory feature allows you to maintain consistency of Polycom HDX system directories in your organization efficiently. It is particularly useful for administrators managing multiple systems that call the same locations.
Calling and Answering Configuring the Global Directory The global directory provides a list of other systems that are registered with the Global Directory Server and available for calls. The other systems appear in the directory, allowing users to place calls to other users by selecting their names. You can configure the system to use one of the following directory servers in standard operating mode.
Administrator’s Guide for Polycom HDX Systems Directory Servers Supported Authentication Protocol Global Directory Groups Microsoft Office Communications Server 2007 R2 NTLM Contact groups but not distribution lists May include: Microsoft Lync Server 2010 NTLM Contact groups but not distribution lists May include: Entry Calling Information • • SIP address (SIP URI) SIP address (SIP URI) * To successfully call a phone number from the LDAP directory, the phone number must be stored in one of
Calling and Answering 2 Configure these settings on the Global Directory Servers screen: Setting Description Global Directory (GDS) Specifies the IP address or DNS address of the Global Directory Server. You can enter up to five addresses. Password Lets you enter the global directory password, if one exists. Register Registers this system with the Global Directory Server. Display Global Addresses Displays other registered systems in the global directory.
Administrator’s Guide for Polycom HDX Systems LDAP Setting Description Authentication Type Specifies the protocol used for authentication with the LDAP server: NTLM, BASIC, or Anonymous. Use SSL (Secure Socket Layer) Enables SSL for securing data flow to and from the LDAP server. Domain Name Specifies the domain name for authentication with the LDAP server. User Name Specifies the user name for authentication with LDAP server.
Calling and Answering Setting Description Domain User Name Indicates the Domain User Name entered on the SIP Settings screen. Note: This setting is read only. User Name Indicates the User Name entered on the SIP Settings screen. Note: This setting is read only. Display Contacts Specifies whether to display Microsoft Office Communications Server or Microsoft Lync Server contacts on the Favorites screen and in the directory.
Administrator’s Guide for Polycom HDX Systems Polycom HDX systems support up to 200 Favorites groups that users create within Favorites. If the system is connected to a global directory server, it can also support one of the following: • Up to 64 additional groups from the Microsoft Office Communications Server or Microsoft Lync Server, which appear in the Favorites group.
Calling and Answering Directory Server Registration Types of Contacts LDAP by a Polycom CMA or RealPresence Resource Manager System • Directory entries created locally by the user. • References to LDAP directory entries added to Favorites by the user. Presence State Displayed Unknown These entries are only available if the system can successfully access the Polycom CMA or RealPresence Resource Manager system. These entries can be deleted from Favorites by the user.
Administrator’s Guide for Polycom HDX Systems • Display a meeting reminder before each scheduled meeting, along with a reminder tone. In addition, if the meeting was created using the Polycom Conferencing Add-in for Microsoft Outlook, the Polycom HDX system can: • Identify video-enabled meetings with an icon displayed on the system calendar. • Let users join the meeting without knowing the connection details.
Calling and Answering Setting Description Mailbox (Primary SMTP) Specifies the Outlook mailbox this system should monitor for calendar information. This should match the Primary SMTP Address for the account in Microsoft Exchange Server 2007 or 2010, which is displayed as the value of the mail attribute in the account properties. Reminder Time in Minutes Specifies the number of minutes before the meeting to display a reminder.
Administrator’s Guide for Polycom HDX Systems 6–18 Polycom, Inc.
7 System Location, Appearance, and Tones Configuring Regional Settings You can configure regional settings for the Polycom HDX Systems and for Polycom Touch Control Devices. Refer to the following sections, Configuring Polycom HDX Regional Settings, and Configuring Polycom Touch Control Regional Settings on page 7-2. Configuring Polycom HDX Regional Settings In order to place ISDN and Analog Phone calls appropriately, leave Always Dial Area Code disabled if the country you call does not have area codes.
Administrator’s Guide for Polycom HDX Systems 2 Configure these settings: Setting Description Country Specifies the country where the system is located. Changing the country automatically adjusts the country code associated with your system. Note: Changing this setting on a Polycom HDX 4000 series system causes the HDX system to restart. Language Sets the language for the user interface.
System Location, Appearance, and Tones 3 Select a language from the Language menu. 4 Configure the following settings under Date and Time: Setting Description Time Zone Specifies the time difference between GMT (Greenwich Mean Time) and your location. Time Server Specifies connection to a time server for automatic Touch Control time settings. The date and time must be manually reset every time the Touch Control restarts, in the following cases: • Time Server is set to Off.
Administrator’s Guide for Polycom HDX Systems New Users and Conference Rooms Provide more options but keep it simple: • Provide access to manual dialing on the Place a Call screen. • Provide access to the directory, Recent Calls, and Favorites. Advanced Users Provide additional options for advanced video conferencing users: • Enable the System button for access to system settings, Diagnostics, and System Information. • Access to Calendar to join scheduled meetings.
System Location, Appearance, and Tones — Recent Calls: You can configure any button to be a link to the Recent Calls screen. — Calendar: You can configure any button to be a link to the Calendar screen. — Speed Dial: You can configure any or all of the buttons to place a call to a specific contact or group. Click the Select Contact button that appears next to the Speed Dial selection in the web interface to choose a contact or group from the directory for that button.
Administrator’s Guide for Polycom HDX Systems Setting Description Last Number Dialed Specifies whether to display the last number dialed or clear the dialing field on the home screen. Call Quality Allows users to select the bandwidth for calls, as well as the call type, from the Place a Call screen. For information about enabling call types, refer to Configuring Call Preferences on page 2-35. H.323 Extension (E.164) Allows users to enter H.
System Location, Appearance, and Tones Marquee text does not appear when the Polycom HDX system is paired with a Polycom Touch Control. To enter marquee text using the Polycom HDX web interface: 1 In your web browser address line, enter the HDX system’s IP address. 2 Enter the Admin ID and remote access password, if a password has been established. 3 Click Admin Settings > General Settings > Home Screen Settings and select Marquee for Button 1.
Administrator’s Guide for Polycom HDX Systems Screen Savers For information about setting the Screen Saver Wait Time, refer to page 3-9. You can make changes to the screen saver only through the Polycom HDX web interface. Adding Screen Saver Text You can customize the Polycom HDX system to display text when the system is in sleep mode. For instance, you can display on-screen instructions to assist users with what steps they should take next.
System Location, Appearance, and Tones To upload a screen saver logo using the Polycom HDX web interface: Polycom, Inc. 1 In your web browser address line, enter the HDX system’s IP address. 2 Enter the Admin ID and remote access password, if a password has been established. 3 Click Utilities > Screen Saver, click Next, and follow the onscreen instructions for uploading a logo file.
Administrator’s Guide for Polycom HDX Systems 7–10 Polycom, Inc.
8 Security To configure your HDX system using the HDX web interface, you must use Internet Explorer version 6.x, 7.x, or 8.x and configure your browser to allow cookies. Enter the IP address of the HDX system using the http://IPaddress (for example, http://10.11.12.13) or https://IPaddress format. If you operate within a secure environment with the Maximum Security Profile or Security Mode enabled, you must use the https://IPaddress format.
Administrator’s Guide for Polycom HDX Systems The following illustration shows which screens could require a user login and which screens could require an administrator login. Could Require User Login *Reset System is password-protected with an admin password.
Security 2 Configure these settings on the Security screen: Setting Description Security Profile If set to Maximum, the Security Profile sets and controls particular security settings in order to meet very high security requirements, such as for government environments. The Security Profile setting can be changed only in the setup wizard. Security Mode Specifies whether the system uses Security Mode, which prevents unsecured access to the system.
Administrator’s Guide for Polycom HDX Systems Setting Description Admin Remote Access Password Specifies the password for administrator access when logging in to the system remotely using the web interface or a telnet session. When this password is set, you must enter it to update the software or manage the system from a computer. The password cannot contain spaces or more than 40 characters.
Security Setting Description AES Encryption Specifies how to encrypt calls with other sites that support AES encryption. Web Access Port (http) • Off—AES Encryption is disabled. • When Available—AES Encryption is used with any endpoint that supports it, even if the other endpoints in the call don’t support it. • Required for Video Calls Only—AES Encryption is used for all video endpoints in the call. Analog phone and voice over ISDN connections are allowed.
Administrator’s Guide for Polycom HDX Systems Setting Description NTLM Version Specifies the authentication protocol for use with Microsoft Office Communications Server or Microsoft Lync Server, LDAP directory, and Polycom Converged Management Application (CMA) or Polycom RealPresence Resource Manager system connections. If set to Auto, the system first tries NTLMv2, and if NTLMv2 fails it tries again with NTLMv1.
Security To set a Polycom Touch Control admin ID and password: From the Home screen touch 1 Administration. An admin ID and password might be configured for the Touch Control Administration settings. The default ID is admin and the default password is 456. 2 Touch the Security tab. 3 Set the following security settings: Setting Description Admin ID Specifies the ID for the administrator account. The default Admin ID is admin.
Administrator’s Guide for Polycom HDX Systems To view the Sessions List: >> Go to System > Diagnostics > Sessions. — From the local interface, go to System > Diagnostics > Sessions (select if necessary). — From the web interface, go to Diagnostics > Sessions. Enabling Secure Access Using Security Profiles The security profile your HDX system uses provides the basis for secure access within the system. The following five security profiles determine how users can operate the system.
Security To view the configuration settings for your Security Profile: >> Do one of the following: — In the local interface, go to System > Admin Settings > General Settings > Security > Security Settings (select if necessary). — In the web interface, go to Admin Settings > General Settings > Security > Security Settings. Configuring Security Mode You can configure Polycom HDX systems to use Security Mode, which provides secure access to the system.
Administrator’s Guide for Polycom HDX Systems To configure the system to use Security Mode: 1 If you are using the HDX system with the Medium, Low, or Minimum security profile, do one of the following: — In the local interface, go to System > Admin Settings > General Settings > Security > Security Settings. — In the web interface, go to Admin Settings > General Settings > Security > Security Settings.
Security Using the Maximum or High Security Profile The following table shows the default values for specific Admin settings when you use the Maximum or High security profile. With the Maximum or High security profile, Security Mode is enabled and cannot be disabled.
Administrator’s Guide for Polycom HDX Systems Admin Settings Area/Setting Maximum (was DoD/DSN) High Value Configurable Value Configurable Minimum Length 15 8-15 6 Yes Require Lowercase Letters Off Yes Off Yes Require Uppercase Letters Off Yes Off Yes Require Numbers Off Yes Off Yes Require Special Characters 1 1-2 Off Yes Maximum Consecutive Repeated Characters 2 1-4 Off Yes Disabled Read Only Disabled Read Only 9 6-20 6 Yes Require Lowercase Letters Off Yes
Security Admin Settings Area/Setting Maximum (was DoD/DSN) High Value Configurable Value Configurable Enabled Read Only Enabled Yes Admin Account/Lock Account after Failed Logins 3 1-10 3 1-10 Admin Account/Account Lock Duration in Minutes 1 1-480 1 1-480 User Account/Lock Account after Failed Logins 3 1-10 3 1-10 User Account/Account Lock Duration in Minutes 1 1-480 1 1-480 Failed Login Window Note: Configurable only through the ‘loginwindowduration’ API command.
Administrator’s Guide for Polycom HDX Systems Other Restrictions when Using the Maximum Security Profile • The Recent Calls feature is not available on the home screen of the local interface. • Polycom GDS and Microsoft Lync Server 2010 are not available in the Directory Servers settings. • SIP is not available in the IP Network settings. Using the Medium Security Profile The following table shows the default values for specific Admin settings when you use the Medium security profile.
Security Admin Settings Area/Setting Medium (Security Mode On) Medium (Security Mode Off) Value Configurable Value Configurable Enabled Yes Enabled Yes Reject Previous Passwords Off Yes Off Yes Minimum Password Age in Days Off Yes Off Yes Maximum Password Age in Days Off Yes Off Yes Password Expiration Warning in Days Off Yes Off Yes Minimum Changed Characters Off Yes Off Yes 3 Yes (to a value greater than zero) 3 Yes (to any value) Require Lowercase Letters Off Ye
Administrator’s Guide for Polycom HDX Systems Admin Settings Area/Setting Medium (Security Mode On) Medium (Security Mode Off) Value Configurable Value Configurable Require Special Characters Off Yes Off Yes Minimum Changed Characters Off Off, 1-4 Off Off, 1-4 Maximum Consecutive Repeated Characters Off Yes Off Yes Off Yes Off Yes DoD Banner Text Yes DoD Banner Text Yes Always Validate Peer Certificates from Browsers No Validation Yes No Validation Yes Always Validate Pee
Security Admin Settings Area/Setting Medium (Security Mode On) Medium (Security Mode Off) Value Configurable Value Configurable Disabled Yes Disabled Yes XMPP Note: Controlled only through CMA or RealPresence Resource Manager system provisioning.
Administrator’s Guide for Polycom HDX Systems Admin Settings Area/Setting Low (Security Mode On) Low (Security Mode Off) Value Configurable Value Configurable 443 Read Only 80 Yes Enable Remote Access: Telnet Disabled Read Only Disabled Yes Enable Remote Access: SNMP Disabled Read Only Disabled Yes Allow Video Display on Web Disabled Yes Disabled Yes Enable Sessions List Note: Forced to “enabled” when External ADS Authentication is enabled.
Security Admin Settings Area/Setting Low (Security Mode On) Low (Security Mode Off) Value Configurable Value Configurable Disabled Yes Disabled Yes Minimum Length Off Yes Off Yes Require Lowercase Letters Off Yes Off Yes Require Uppercase Letters Off Yes Off Yes Require Numbers Off Yes Off Yes Require Special Characters Off Yes Off Yes Minimum Changed Characters Off Off, 1-4 Off 1-4 Maximum Consecutive Repeated Characters Off Yes Off Yes Off Yes Off Yes DoD
Administrator’s Guide for Polycom HDX Systems Admin Settings Area/Setting Low (Security Mode On) Low (Security Mode Off) Value Configurable Value Configurable Off Yes Off Yes Disabled Yes Disabled Yes Auto Yes Auto Yes Auto (Enabled) Read Only Auto (Disabled) Read Only Disabled Yes Disabled Yes XMPP Note: Controlled only through CMA or RealPresence Resource Manager system provisioning.
Security Admin Settings Area/Setting Minimum (Security Mode On) Minimum (Security Mode Off) Value Configurable Value Configurable Security Profile Min During Setup Only Min During Setup Only Security Mode Enabled Yes Disabled Yes Use Room Password for Remote Access Enabled Yes Enabled Yes Require Login for System Access Disabled Yes Disabled Yes RequiredVideo Calls Yes Off Yes Enabled Yes Enabled Yes 443 Read Only 80 Yes Enable Remote Access: Telnet Disabled Read On
Administrator’s Guide for Polycom HDX Systems Admin Settings Area/Setting Minimum (Security Mode On) Minimum (Security Mode Off) Value Configurable Value Configurable 1 Yes (to a value greater than zero) Off Yes (to any value) Require Lowercase Letters Off Yes Off Yes Require Uppercase Letters Off Yes Off Yes Require Numbers Off Yes Off Yes Require Special Characters Off Yes Off Yes Maximum Consecutive Repeated Characters Off Yes Off Yes Enabled Yes Enabled Yes Minim
Security Admin Settings Area/Setting Minimum (Security Mode On) Minimum (Security Mode Off) Value Configurable Value Configurable Idle Session Timeout in Minutes 10 1-180 10 1-180 Maximum Number of Active Web Sessions 25 10-50 25 10-50 Max Number of Sessions Per User 3 1-5 3 1-5 Lock Port after Failed Logins Off Off, 2-10 Off Off, 2-10 Port Lock Duration in Minutes 1 1-480 1 1-480 Disabled Yes Disabled Yes Control(1) Vortex Mixer (2) Yes Control(1) Vortex Mixer (2) Ye
Administrator’s Guide for Polycom HDX Systems To enable AES encryption: Do one of the following: 1 — In the local interface, go to System > Admin Settings > General > Security > Security Settings (select if necessary). — In the web interface, go to Admin Settings > General > Security > Security Settings. Enable AES Encryption. 2 If encryption is enabled on the system, a locked padlock icon appears on the monitor when a call is encrypted.
Security Setting Password Policies You can configure password policies for Admin, User, and Meeting passwords. These password settings can ensure that strong passwords are used. To configure password policies: 1 Do one of the following: — In the local interface, go to System > Admin Settings > General Settings > Security > Password Settings (select if necessary). — In the web interface, go to Admin Settings > General Settings > Security > Password Settings.
Administrator’s Guide for Polycom HDX Systems Setting Description Require Special Characters Specifies whether a valid password must contain one or more special characters. Supported characters include: @-_!;$,\/&.#* Do Not Allow Previous Passwords Specifies the number of most recent passwords that cannot be reused. If set to Off, all previous passwords can be reused. Minimum Password Age in Days Specifies the minimum number of days that must pass before the password can be changed.
Security To reset a forgotten password: If you forget a Polycom HDX System Admin or User password, you must use the restore button to run the setup wizard again in order to access the Admin Settings and reset the password. For more information, refer to Using the Restore Button on the Polycom HDX System on page 12-2. After the system restarts, it leads you through the setup wizard. You can enter new passwords when you set up the system.
Administrator’s Guide for Polycom HDX Systems If the HDX system generates a certificate, the certificate is authorized externally after the CA signs it. Certificates can be automatically validated when you use them to establish an authenticated network connection. Therefore, even if a certificate is authorized, it is not considered to be valid until you use it. A certificate exchange is between a server and a client, both of which are peers.
Security You can select a certificate in the list to view its contents. You can also remove a certificate from the list by clicking Remove. When you add a CA certificate to the HDX system, the certificate becomes trusted for the purpose of validating peer certificates. If you do not add the certificates for the HDX system before using the HDX web interface, you might receive error messages from your browser stating that the security certificate for the web site “Polycom” cannot be verified.
Administrator’s Guide for Polycom HDX Systems When creating client and server CSRs, one type of CSR overwrites the other if the information in the editable fields of both CSRs is identical. Be sure to change at least one character in any of the editable fields. To create a CSR on the Polycom HDX web interface: 1 Go to Admin Settings > General Settings > Security > Certificates. 2 Click Create for the type of CSR you want to create. The procedure is the same for server and client CSRs.
Security not enabled, browsers can connect to the HDX web server through an unsecured IP address. If you don’t use a secure address (HTTPS), certificates are not exchanged. With validation enabled, the HDX web server rejects connection attempts from browsers that don't present a valid certificate. The Always Validate Peer Certificates from Servers setting controls how all of the other SSL-enabled applications on HDX system, such as LDAP or provisioning behave.
Administrator’s Guide for Polycom HDX Systems To configure OCSP on the Polycom HDX web interface: 1 Go to Admin Settings > General Settings > Security > Revocation. 2 Configure the following settings on the Revocation screen: Setting Description Revocation Method Specifies whether to use CRL or OSCP for revocation. Allow Incomplete Revocation Checks When this field is enabled, the HDX system requests the revocation status from the OCSP responder.
Security Enabling a Whitelist When a whitelist is enabled, the Polycom HDX system allows access to its web interface only by those systems with an IP address that matches a pattern using regular expression notation that is specified by this setting. You can use this feature only through the web interface. With regular expression notation, addresses are matched by pattern, which means that you must take care to form your regular expressions to allow only systems you mean to allow.
Administrator’s Guide for Polycom HDX Systems Managing Remote Access Remote access means using a Polycom HDX system in some way other than through the local interface, such as by using the web, a serial port, or telnet. Refer to Using the Sessions List on page 8-7 for information about the sessions mentioned in the table and enabling the sessions list.
Security Polycom HDX systems provide two local accounts, one for the user role (by default named user) and one with for the admin role (by default named admin). The IDs and passwords for these local accounts are stored on the HDX system itself. An administrator can also configure HDX systems to grant access using network accounts that are authenticated through an Active Directory (AD) server. In this case, the account information is stored on the AD server and not on the HDX system.
Administrator’s Guide for Polycom HDX Systems Setting Description Active Directory Admin Group Specifies the Active Directory group whose members should have access to the Admin settings on the HDX system. This name must exactly match the name in the Active Directory server for authentication to succeed. Active Directory User Group Specifies the Active Directory group whose members should have access to the User settings on the HDX system.
Security • Serial port configured with an RS-232 Mode setting of Control, only when the HDX system is using the Maximum Security Profile • Polycom Touch Control pairing To configure the account lockout feature: Do one of the following: 1 — In the local interface, go to System > Admin Settings > General Settings > Security > Account Management (select if necessary). — In the web interface, go to Admin Settings > General Settings > Security > Account Management. 2 Select Admin Account or User Account.
Administrator’s Guide for Polycom HDX Systems Port Lockout Port Lockout protects against brute-force attacks by temporarily locking the login port after a configurable number of unsuccessful login attempts have been made, regardless of which account was used.
Security To configure the port lockout feature for the web interface and any serial ports configured with the Control setting: Do one of the following: 1 — In the local interface, go to System > Admin Settings > General Settings > Security > Remote Access Settings (select if necessary). — In the web interface, go to Admin Settings > General Settings > Security > Remote Access Settings.
Administrator’s Guide for Polycom HDX Systems Managing User Access to Settings and Features You can allow users to change common user preferences by providing access to the User Settings screen. To allow users to customize the workspace: 1 Do one of the following: — In the local interface, go to System > Admin Settings > General Settings > Security > Security Settings (select if necessary). — In the web interface, go to System > Admin Settings > General Settings > Security > Security Settings.
Security Setting up Log Management You can manage Polycom HDX system log files from the system’s web or local interface. Refer to Setting up Polycom HDX Log Management below for more information. You can also manage Polycom Touch Control log files from the Touch Control interface. Refer to Managing Polycom Touch Control Logs on page 8-43 for more information.
Administrator’s Guide for Polycom HDX Systems To configure Polycom HDX log management: 1 Do one of the following: — In the local interface, go to System > Admin Settings > General Settings > Security > Log Management (select if necessary). — In the web interface, go to Admin Settings > General Settings > Security > Log Management. 2 Configure these settings on the Log Management screen: Setting Description Current Percent Filled Displays how full the log file is, as a percentage of the total size.
Security 3 Click Start Log Transfer. If the specified folder name already exists, the system prompts you to specify a new folder name. 4 Wait until the system displays a message that the log transfer has completed successfully before you remove the storage device. Managing Polycom Touch Control Logs You can transfer the Touch Control logs to an external USB storage device.
Administrator’s Guide for Polycom HDX Systems 8–44 Polycom, Inc.
9 Managing the System Remotely You can configure, manage, and monitor the system from a computer using the system’s web interface. You can also use the Polycom Global Management System, Polycom ReadiManager SE200 system, Polycom CMA system, RealPresence Resource Manager system, SNMP, or the API commands. • The Polycom HDX Web Interface requires only a web browser.
Administrator’s Guide for Polycom RealPresence Room Systems To access the system using the Polycom RealPresence Room system’s web interface: 1 In your web browser address line, enter the HDX system’s IP address, for example, http://10.11.12.13. If Security Mode is enabled on the system, you must use secure HTTPS access, for example, https://IPaddress format. If you operate within a secure environment with the Maximum Security Profile or Security Mode enabled, you must use the https://IPaddress format.
Managing the System Remotely — Zoom cameras — Adjust system volume settings — Mute and unmute the microphones You can view near and far sites without opening Web Director by selecting Tools > Remote Monitoring. Managing System Profiles with the Polycom HDX Web Interface Administrators managing systems that support multiple applications can change system settings using profiles. You can store a Polycom HDX system profile on a computer as a .
Administrator’s Guide for Polycom RealPresence Room Systems 4 Click Browse and browse to the location of the profile file on your computer. 5 Click PC —> HDX to upload the .csv file to your system. Sending a Message If you are experiencing difficulties with connectivity or audio, you may want to send a message to the system that you are managing. Only the near site can see the message; it is not broadcast to all the sites in the call.
Managing the System Remotely To view the management servers list: >> Do one of the following: — In the local interface, go to System > Admin Settings > Global Services > Management Servers. — In the web interface, go to Admin Settings > Global Services > Management Servers. Requiring an Account Number for Calls If your system is set up for use with the Global Management System, the system can prompt the user to enter an account number before placing a call.
Administrator’s Guide for Polycom RealPresence Room Systems Adding Information for the Global Management System Administrator If your system is managed by Global Management System, you can configure the Polycom HDX system so that users can request help from the Global Management System administrator. Configuring contact information for the Global Management System administrator is not supported when the Polycom HDX system is paired with the Polycom Touch Control.
Managing the System Remotely • Low battery power is detected in the remote control • A system powers on • Administrator logon is successful or unsuccessful • A call fails for a reason other than a busy line • A user requests help • A telephone or video call connects or disconnects Polycom HDX systems are compatible with SNMP versions 1 and 2c.
Administrator’s Guide for Polycom RealPresence Room Systems Configure these settings on the SNMP screen: 2 Setting Description Enable SNMP Allows administrators to manage the system remotely using SNMP. Trap Version Specifies the trap protocol that the system uses. Read-Only Community • v2c—System uses the v2c trap. • v1—System uses the v1 trap. Specifies the SNMP management community in which you want to enable this system. The default community is public.
Managing the System Remotely • A CMA or RealPresence Resource Manager system administrator can upload a provisioned bundle from an already configured HDX system. When HDX systems request provisioning, the provisioned bundle and any automatic settings are downloaded. An HDX system user with administrative rights can change the settings on the HDX system after the provisioned bundle is applied.
Administrator’s Guide for Polycom RealPresence Room Systems 2 Enter the Domain, User Name, Password, and Server Address for automatic provisioning. Multiple Polycom HDX systems can be registered to a single user. When operating within a maximum security environment, Polycom requires that the CMA or RealPresence Resource Manager system administrator assign a unique machine account user name and password to use for each HDX system you enable for provisioning. 3 Select Register or Update.
Managing the System Remotely 2 Configure these settings. Setting Description Domain Specifies the domain for registering to the provisioning service. User Name Specifies the endpoint’s user name for registering to the provisioning service. Password Specifies the password that registers the system to the provisioning service. Server Address Specifies the address of the Polycom CMA or RealPresence Resource Manager system running the provisioning service.
Administrator’s Guide for Polycom RealPresence Room Systems 9–12 Polycom, Inc.
10 Control Devices Configuring Remote Control Behavior You can customize the behavior of the remote control to support the users’ environment. Points to Note about remote control behavior: • If the Polycom HDX system is paired and connected with a Polycom Touch Control, the remote control is disabled. • Polycom HDX 8000 series, Polycom HDX 7000 series, and Polycom HDX 6000 series systems must be connected to a camera with an IR receiver to receive signals from the remote control.
Administrator’s Guide for Polycom HDX Systems 2 10–2 Configure these settings: Setting Description Keypad Audio Confirmation Specifies whether to play a voice confirmation of numbers selected with the remote control or keypad. Numeric Keypad Function Specifies whether pressing number buttons on the remote control or keypad moves the camera to presets or generates touch tones (DTMF tones). If this is set to Presets, users can generate DTMF tones by pressing while on a video screen.
Control Devices Configuring the Remote Control Channel ID You can configure the Channel ID so that the remote control affects only one Polycom HDX system, even if other systems are in the same room. The Polycom Touch Control virtual remote control is always set to channel 3. If the remote control is set to channel 3, it can control a Polycom HDX system set to any Channel ID.
Administrator’s Guide for Polycom HDX Systems To program the remote to control a recording device: 1 Press and hold the Option button for 5 seconds. 2 Press the right arrow to select Set Code. 3 Enter the four-digit code for your recording device. 4 Press to select the new setting. The remote control can also be used to control a Polycom RSS™ 4000 system by sending audible DTMF tones across the call. For more information, refer to the Polycom RSS 4000 User Guide available on the Polycom web site.
Control Devices The Polycom HDX 9000 series is compatible with the following IR sensors: • Xantech® 480-00 • Xantech 490-90 • Xantech 780-80 • Xantech 780-90 Configuring RS-232 Serial Port Settings 1 Do one of the following: — In the local interface, go to System > Admin Settings > General Settings > Serial Port (select if necessary). — In the web interface, go to Admin Settings > General Settings > Serial Port.
Administrator’s Guide for Polycom HDX Systems 3 Setting Description RS-232 Flow Control When a Vortex is connected to an RS-232 connector on the Polycom HDX system, set both to Hardware. This is selectable when RS-232 Mode is set to Vortex Mixer or Pass Thru. Camera Control Specifies which camera to control when RS-232 Mode is set to Camera PTZ. Detect Camera Detects the camera specified for Camera Control. For a Polycom HDX 9004, select settings for port 2.
Control Devices — If your network connection to the Polycom Touch Control does not provide PoE, you must connect the Ethernet cable to the power supply adapter. Then connect the power supply adapter to a LAN outlet and power outlet. Be sure to plug the male end into a LAN outlet in the wall. The Polycom Touch Control powers on and displays the language selection screen.
Administrator’s Guide for Polycom HDX Systems The following table describes the pairing states: State Description Paired The Polycom Touch Control is successfully connected to the Polycom HDX system through the pairing process, including providing the Polycom HDX admin ID and password. A single Polycom Touch Control can be paired to multiple Polycom HDX systems and, once paired, the Polycom Touch Control can switch between HDX systems without needing to enter admin IDs or passwords.
Control Devices After the HDX system and the Polycom Touch Control are paired, the HDX system web interface and the Polycom Touch Control interface display information about each other and about their connection status. Do not pair the Polycom HDX system with a Polycom Touch Control if the HDX system’s security profile requires users to enter a user name and password or if the Polycom HDX system is configured to display a security banner.
Administrator’s Guide for Polycom HDX Systems 10–10 Polycom, Inc.
11 Statistics and Diagnostics The Polycom HDX system provides various screens that allow you to review information about calls made by the system and to review network usage and performance. Diagnostics Screens The following Diagnostics screens are available on the system and in the Polycom HDX web interface. Diagnostics System Status System Status Server Status Call Summary Call Statistics Call Status Call Statistics Content Statistics Call Summary Network Near End Loop PING Trace Route Video V.
Administrator’s Guide for Polycom HDX Systems To access the Diagnostics screens on the system: >> Go to System > Diagnostics. >> To access the EagleEye Director Video Diagnostics screen, go to System > Diagnostics > Video > Cameras > Polycom EagleEye Director. To access the Diagnostics screens using the Polycom HDX web interface: 1 In your web browser address line, enter the HDX system’s IP address.
Statistics and Diagnostics Server Status Diagnostic Screen Description Server Status Displays server status information, including time server, global directory, provisioning service, presence service, and gatekeeper. For an explanation of any of the status items, select the item and press on the remote. If the Polycom HDX system is paired with a Polycom Touch Control, go to Diagnostics > System Status in the web interface for an explanation of any of the status items.
Administrator’s Guide for Polycom HDX Systems Diagnostic Screen Description Call Statistics (continued) Call Statistics: • Call speed (transmit and receive) • Video protocol, annexes, and format in use (transmit and receive). The video protocol is shown in green if the system is currently using error concealment. • Audio protocol in use (transmit and receive). The audio protocol is shown in green if the system is currently using error concealment.
Statistics and Diagnostics Network Diagnostic Screen Description Near End Loop Tests the internal audio encoders and decoders, the external microphones and speakers, the internal video encoders and decoders, and the external cameras and monitors. Monitor 1 displays the video and plays the audio that would be sent to the far site in a call. This test is not available when you are in a call. PING Tests whether the system can establish contact with a far-site IP address that you specify.
Administrator’s Guide for Polycom HDX Systems Video (Monitors) Diagnostic Screen Description Video Diagnostics Tests the color settings of your monitor for optimum picture quality. If the color bars generated during the test are not clear, or the colors do not look correct, the monitor needs to be adjusted. Note: For HDX systems using a Polycom EagleEye Director, this test is under Diagnostics > Video > Monitor.
Statistics and Diagnostics Audio Diagnostic Screen Description Speaker Test Tests the audio cable connections. A 473 Hz audio tone indicates that the local audio connections are correct. If you run the test from the system during a call, the far site will also hear the tone. If you run the test from the Polycom HDX web interface during a call, the people at the site you are testing will hear the tone, but you will not.
Administrator’s Guide for Polycom HDX Systems Reset or Restart System Diagnostic Tool Description Restart (web only) Restart in the web interface cycles power to the system. Reset System (system only) Note: If a password is set, you must enter it to reset the system. When you choose Reset System using the remote control, the system’s user interface allows you to do the following: • Keep your system settings (such as system name and network configuration) or restore factory settings.
Statistics and Diagnostics Recent Calls When the Call Detail Report setting is enabled, Recent Calls shows a list of up to 99 calls made by the system. It includes the following information: • Site name or number • Date and time • Call in or out The Recent Calls list shows incoming and outgoing calls that connect, as well as outgoing calls that do not connect. You can view information about each call, including the far site’s number and name, and the type, speed (bandwidth), and duration of the call.
Administrator’s Guide for Polycom HDX Systems Every call that connects is added to the CDR, whether it is a call that you make or that you receive. If a call does not connect, the report shows the reason. In multipoint calls, each far site is shown as a separate call, but all have the same conference number. The CDR does not include incoming calls that the Polycom HDX system does not answer, so if calls were missed while Do Not Disturb was enabled, details will not be included in the CDR.
Statistics and Diagnostics Data Description Call Number 2 For outgoing calls — The number dialed from the second call field, not necessarily the transport address. (If applicable for call) For incoming calls — The caller ID information from the second number received from a far site. Transport Type The type of call — Either H.320 (ISDN), H.323 (IP), or SIP. Call Rate The bandwidth negotiated with the far site.
Administrator’s Guide for Polycom HDX Systems 11–12 Data Description Q.850 Cause Code The Q.850 cause code showing how the call ended. Total H.320 Errors The number of errors during an H.320 call. Average Percent of Packet Loss (Tx) The combined average of the percentage of both audio and video packets transmitted that were lost during the 5 seconds preceding the moment at which a sample was taken. This value does not report a cumulative average for the entire H.323 call.
Statistics and Diagnostics Call Detail Report Archives Calls are added to the CDR until the file size reaches 50 KB, which is equivalent to about 150 calls. The system then automatically archives the CDR and creates a new CDR file. If an archive is already present, the new archive overwrites it. The CDR starts with Row 1, but the conference numbers continue from the file most recently archived. Conference numbering restarts at 1 after the system assigns conference number 100,000.
Administrator’s Guide for Polycom HDX Systems System Log Settings in the Polycom HDX Web Interface To configure system log settings using the Polycom HDX web interface: 1 In your web browser address line, enter the HDX system’s IP address. 2 Enter the Admin ID as the user name (default is admin), and enter the Admin Remote Access Password, if one is set. 3 Click Diagnostics > System Log > System Log Settings.
Statistics and Diagnostics 2 Restart the EagleEye Director by following these steps: a Unplug the 12v adaptor attached to the side of the EagleEye Director. b Wait a 5 seconds. c Plug the 12v adaptor into the side of the EagleEye Director. It could take up to two minutes for the EagleEye Director to restart. 3 Remove the USB storage device. A log file using the name format of rabbiteye_info_XXXXX.tar.gz is generated on the USB storage device. Polycom, Inc.
Administrator’s Guide for Polycom HDX Systems 11–16 Polycom, Inc.
12 Troubleshooting For more troubleshooting information, you can search the Knowledge Base at support.polycom.com. Placing a Test Call When you finish configuring the system, you can use one of the sample numbers in the directory to test your setup. To place a test call using the local or web interface: 1 Do one of the following: — On the home screen, select Directory. — In the web interface, go to Place a Call > Directory. 2 Select Sample Sites and highlight a location.
Administrator’s Guide for Polycom HDX Systems If you have trouble making video calls: • Make sure the number you dialed is correct, then try the call again. For example, you may need to dial 9 for an outside line or include a long distance access code or country code. • To find out if the problem exists in your system, ask the person you were trying to reach to call you instead. • Find out if the system you are calling has its power turned on and is functioning properly.
Troubleshooting • Factory restore—Completely erases the system and restores it to the software version and default configuration stored in its factory partition. If you follow this procedure while a USB storage device is connected, the system restores from the USB device instead of the system’s factory partition. The restore button is on the front of the Polycom HDX 9000 series system, as shown in the following figure.
Administrator’s Guide for Polycom HDX Systems Then you can use a paperclip to press the restore button, as shown in the following figure. Restoring Configuration If the system is not functioning correctly or you have forgotten the Admin Room Password, you can use the restore button to delete system settings and restart the system. This operation is similar to using the Reset System feature on the system Diagnostics screen with Delete System Settings enabled.
Troubleshooting The following items are not saved: • Software updates • All system settings including option keys and the remote control channel ID • Directory entries • CDR data If you follow the procedure to restore the system to factory defaults while a USB storage device is connected, the system restores from the USB device instead of the system’s factory partition.
Administrator’s Guide for Polycom HDX Systems Performing a Factory Restore on the Polycom Touch Control If the Polycom Touch Control is not functioning correctly or you have forgotten the Administration password, you can use the restore button to reset the device. This operation completely erases the device’s settings and reinstalls the software. The restore button is on the underside of the Polycom Touch Control, as shown in the following figure.
Troubleshooting The following figure shows you the location of the restore button on the back of the Polycom EagleEye Director. Restore Button To reset the Polycom EagleEye Director using the restore button: Be sure to keep the Polycom EagleEye Director powered on during the factory restore. 1 Press and hold the restore button on the back of the EagleEye Director for 2-3 seconds while the power light cycles.
Administrator’s Guide for Polycom HDX Systems • Press and hold or window, then press Display on the remote control for 5 seconds. Press to display the new video format in the remote control to save your change. If you select a format that is not supported by the system, the default output format is applied. • From the Polycom Touch Control, touch and hold Display on the virtual remote for five seconds. Then touch the desired video format.
A System Back Panel Views Video Inputs and Outputs Polycom HDX 9006 Optional video Input: BNC for camera 1 Video Inputs 1 and 2: HDCI for camera 1 and camera 2 Polycom, Inc.
Administrator’s Guide for Polycom HDX Systems Polycom HDX 9004 Video Output 1: BNC and DVI for the main monitor Video Output 2: BNC and DVI for the second monitor Video Inputs 1 and 2: HDCI for camera 1 and camera 2 Video Output 3: BNC for recording calls to Video Output 4: DVI for content display VCR/DVD Video Input 3: BNC for VCR/DVD to play content into calls Video Inputs 4 and 5: DVI for playing content from a computer into calls Polycom HDX 9001 and Polycom HDX 9002 Video Output 1: BNC and DVI f
System Back Panel Views Polycom HDX 8000 Series System Video Inputs 1 and 2: HDCI for camera 1 and camera 2 Video Input 4: DVI for playing content from a computer into calls Video Output 3: S-Video for recording calls to VCR/DVD Video Input 3: S-Video for VCR/DVD to play content into calls Video Output 1: DVI for the main monitor Video Output 2: DVI for the second monitor Polycom HDX 7000 Series System (Hardware Versions A, B, C) Video Input 1: HDCI for camera 1 Video Input 3: DVI for playing conten
Administrator’s Guide for Polycom HDX Systems Polycom HDX 7000 System with Hardware Version D Video Input 1: HDCI for camera 1 3 3 AUX Video Input 3: DVI for playing content from a computer into calls 2 2 VCR/DVD VCR/DVD Video Input 2: S-Video for VCR/DVD to play content into calls Video Output 1: DVI for the main monitor Video Output 2: DVI for the second monitor Polycom HDX 6000 Series System Video Input 2: DVI for playing content from a computer into calls Video Input 1: HDCI for camera 1
System Back Panel Views Polycom HDX 4000 and Polycom HDX 4000 HD Systems Video Input: HDCI for monitor’s built-in camera Video Input: DVI for playing content from a computer into calls Video Output: DVI for Polycom HDX 4000 monitor Polycom HDX 4500 System Video Input 1: HDCI for camera 1 Video Input 2: DVI for previewing or sending content from a computer Video Output 1: DVI for the main monitor 100-240v~ 50/60Hz 2.
Administrator’s Guide for Polycom HDX Systems Audio Inputs and Outputs Polycom HDX 9006 Audio Input 1: Phoenix for line input Polycom Microphone Inputs Audio Input 3: Phoenix for VCR/DVD player audio Audio Output 1: Phoenix for main monitor audio or external speaker system Audio Input 4: Phoenix for content audio Audio Output 3: Phoenix for VCR/DVD player audio Polycom HDX 9004 Audio Input 1: Phoenix for microphone or line input Polycom Microphone Inputs A–6 Audio Input 4: Phoenix for content audi
System Back Panel Views Polycom HDX 9001 and Polycom HDX 9002 Audio Input 1: Phoenix for microphone or line input Polycom Microphone Inputs Audio Input 3: Phoenix for VCR/DVD player audio Audio Output 3: Phoenix for VCR/DVD player audio Audio Output 1: Phoenix for main monitor audio or external speaker system Polycom HDX 8000 Series System Polycom Microphone Inputs Audio Input 4: 3.
Administrator’s Guide for Polycom HDX Systems Polycom HDX 7000 Series System (Hardware Versions A, B, C) Polycom Microphone Input Audio Input 3: 3.
System Back Panel Views Polycom HDX 6000 Series System Audio Input: 3.5 mm for content audio Polycom Microphone Input Auxiliary Audio Output: RCA for main monitor audio or external speaker system HDMI Connector: When video output is set to HDMI, audio output can also come from this connector Polycom HDX 4000 and Polycom HDX 4000 HD Systems Polycom Microphone Input Audio Input: 3.5 mm for content audio Polycom, Inc.
Administrator’s Guide for Polycom HDX Systems Polycom HDX 4500 System Audio Input: 3.5 mm for content audio Audio Output: RCA for external speaker system 100-240v~ 50/60Hz 2.3A OUTLET FOR DISPLAY ONLY 100-240v AC 50/60Hz 2.
System Back Panel Views Polycom HDX 9004 RS-232 serial ports: For RS-232 devices Analog phone port: For analog phone calls IR: Phoenix for IR receiver LAN port: For IP or SIP calls, People+Content IP, and Polycom HDX Web Interface Power connector: For power supply Polycom HDX 9001 and Polycom HDX 9002 RS-232 serial port: For RS-232 devices Analog phone port: For analog phone calls LAN port: For IP or SIP calls, People+Content IP, and Polycom HDX Web Interface IR: Phoenix for IR receiver Polycom, I
Administrator’s Guide for Polycom HDX Systems Polycom HDX 8000 Series System Analog phone port: For analog phone calls RS-232 serial port: For RS-232 devices LAN ports: For IP or SIP calls, People+Content IP, and Polycom HDX Web Interface ISDN port: For a QBRI, PRI, or V.
System Back Panel Views Polycom HDX 7000 System with Hardware Version D 3 3 RS-232 serial port: For RS-232 devices AUX 2 2 VCR/DVD VCR/DVD LAN ports: For IP or SIP calls, People+Content IP, and Polycom HDX Web Interface ISDN port: For a QBRI, PRI, or V.35 module Power connector: For power supply Polycom HDX 6000 Series System LAN ports: For IP or SIP calls, People+Content IP, and Polycom HDX Web Interface Power connector: For power supply Polycom, Inc.
Administrator’s Guide for Polycom HDX Systems Polycom HDX 4000 and Polycom HDX 4000 HD Systems Analog phone port: For analog phone calls RS-232 Serial port for RS-232 devices ISDN port: For a QBRI, PRI, or V.35 module 100-240VAC 50/60Hz 2.3A LAN ports: For IP or SIP calls, People+Content IP, and Polycom HDX Web Interface Power connector: For power supply Polycom HDX 4500 System RS-232 serial port: For RS-232 devices Power connector: For built-in monitor 100-240v~ 50/60Hz 2.
B Port Usage You might need this information when you configure your network equipment for video conferencing. The following table shows IP port usage.
Administrator’s Guide for Polycom HDX Systems Configuration Protocol Function On By Default? (Minimum Security Profile) Location of Setting in Web Interface to Enable or Disable Port Type 5060 Static TCP UDP SIP (Protocol depends on Transport Protocol setting) Yes Admin Settings/Network/IP Network/SIP Settings/Enable SIP 5061 Static TLS SIP over TLS (dynamically opened only when a Proxy/Registrar Server is configured) Yes • Admin Settings/Network/IP Network/SIP Settings/Enable SIP • Adm
Port Usage Configuration On By Default? (Minimum Security Profile) Port Type Protocol Function 443 Static TLS Resource Management (Provisioning, Monitoring, Software Update) No Admin Settings/Global Services/ Provisioning Service No 443 Static TLS Microsoft Exchange Server (Calendaring) No Admin Settings/Global Services/ Calendaring Service/Enable Calendaring Service No 443 Static TLS Microsoft Lync Address Book No Admin Settings/Global Services/ Directory Services/Microsoft Lync Ser
Administrator’s Guide for Polycom HDX Systems B–4 Polycom, Inc.
C Call Speeds and Resolutions Point-to-Point Dialing Speeds The following table shows the maximum allowable H.323/SIP point-to-point dialing speeds for each system.
Administrator’s Guide for Polycom HDX Systems The first analog phone or Voice Over ISDN connection does not count toward the number of sites in a call. Additional analog phone or Voice Over ISDN connections, as well as all H.323 audio-only and SIP audio-only connections, do count toward the number of sites in a call.
Call Speeds and Resolutions The following table shows the maximum allowable BRI dialing speeds for the number of sites in a call. Number of Sites in a Call Polycom, Inc.
Administrator’s Guide for Polycom HDX Systems Call Speeds and Resolutions The following illustrations show the resolution and frame rate sent in a call, depending on the speed of the call and the Video Quality setting on your system. The values for sharpness and motion are the same from 2MB to 6MB for systems that support higher call speeds. The numbers shown in this section are for NTSC values, but PAL values are similar—for example, 2SIF 352x480 for NTSC relates to 2CIF 352x576 for PAL.
Call Speeds and Resolutions HD 720p Systems (NTSC) The following illustration shows the resolutions for People video on these Polycom HDX systems (NTSC): • Polycom HDX 9004 • Polycom HDX 9002 • Polycom HDX 8000 series with Hardware Version A • Polycom HDX 7000 HD with Hardware Version A or B • Polycom HDX 6000 HD • Polycom HDX 4000 HD This illustration does not cover scenarios that involve High Profile or the 1080p Resolution option.
Administrator’s Guide for Polycom HDX Systems HD 1080p Systems (NTSC) The following illustration shows the resolutions for People video on these Polycom HDX systems (NTSC): • Polycom HDX 9006 • Polycom HDX 8000 series systems with Hardware Version B • Polycom HDX 7000 series systems with Hardware Version C or D This illustration does not cover scenarios that involve High Profile.
Call Speeds and Resolutions H.264 High Profile H.264 High Profile video encoding and decoding provides improved resolution in point-to-point H.
Administrator’s Guide for Polycom HDX Systems High Profile on Polycom HDX 4000 HD, Polycom HDX 4500, Polycom HDX 7000 HD, Polycom HDX 8000 HD, and Polycom HDX 9006 The following illustration shows the resolutions based on call speed for High Profile and High Profile over ISDN 1080p people video on these Polycom HDX systems NTSC) with the 1080p Resolution option key installed: • Polycom HDX 9006 • Polycom HDX 8000 HD with Hardware Version B • Polycom HDX 7000 HD with Hardware Version C or D • Polycom
Call Speeds and Resolutions Maximum Resolution (720p) on Polycom HDX 7000 Systems The following illustration shows the resolutions based on call speed for People video on Polycom HDX 7000 systems with Maximum Resolution enabled (NTSC).
Administrator’s Guide for Polycom HDX Systems Maximum Resolution (1080p) on Polycom HDX 6000 Systems The following illustration shows the resolutions based on call speed for People video on Polycom HDX 6000 HD systems with the 1080p Resolution option key installed and Maximum Resolution enabled (NTSC).
Call Speeds and Resolutions In addition, you must set Video Quality to Sharpness. Low frame rates apply if your call does not meet these requirements.
Administrator’s Guide for Polycom HDX Systems Polycom HDX 6000 System C–12 Resolution Frame Rate (fps) 640 x 480 15 800 x 600 10 1024 x 768 7 1280 x 720 5 1280 x 960 7 1280 x 1024 3 1680 x 1050 5 Polycom, Inc.
D Codes for Remote Control Recording Device Buttons The following tables list codes for programming the Polycom remote control to control specific recording devices. For information about how to program these codes into the remote control, refer to Configuring the Remote to Control a Recording Device on page 10-3. DVD Player Codes Polycom, Inc.
Administrator’s Guide for Polycom HDX Systems Brand Codes Kenwood 1000, 1005 LG 1012, 1027 Loewe 1090, 1096 Magnavox 1001, 1019, 1096 Marantz 1096 Mitsubishi 1002, 1025, 1081 Panasonic 1000, 1045, 1046 Philips 1001, 1019, 1089, 1090, 1091, 1092, 1093, 1094, 1096 Pioneer 1003, 1009, 1016, 1085 RCA 1009, 1088 Samsung 1000, 1010 Sanyo 1021 Schneider 1017, 1032, 1033, 1040, 1096 Shanghai 1018 Sharp 1015, 1028, 1069 Sony 1004, 1010, 1050, 1053, 1054 Tatung 1031 Teac 1009, 10
Codes for Remote Control Recording Device Buttons Brand Codes Mitsubishi 1081 Panasonic 1000, 1045, 1046 Philips 1089, 1091, 1092, 1093, 1094 Pioneer 1016, 1085 Samsung 1000, 1010 Sony 1050, 1053, 1054 Toshiba 1086 Zenith 1027 VCR Device Codes Polycom, Inc.
Administrator’s Guide for Polycom HDX Systems D–4 Brand Codes Mitsubishi 1097, 1103, 1105, 1109, 1110, 1111, 1124, 1129, 1150 NEC 1100, 1101, 1102, 1103, 1109, 1110, 1112, 1143 Panasonic 1100, 1114, 1115, 1161, 1121, 1134, 1139, 1146, 1133 Philips 1097, 1100, 1111, 1115, 1122, 1126, 1128 Pioneer 1104, 1110, 1111, 1114 Qisheng 1159 Quelle 1111 RCA 1097, 1100, 1104, 1109, 1115, 1116, 1118, 1129, 1133, 1159, 1162 Samaung 1106, 1116, 1120 Sanyo 1107, 1108, 1109, 1110, 1112, 1116, 1119, 11
Codes for Remote Control Recording Device Buttons PVR Device Codes Polycom, Inc.
Administrator’s Guide for Polycom HDX Systems D–6 Brand Codes Systemax 1164 Tagar Systems 1164 Thomson 1125, 1156 Tivo 1122, 1123, 1125, 1126, 1127, 1128, 1156 Toshiba 1130, 1132, 1164 Touch 1164 Viewsonic 1164 Voodoo 1164 ZTGroup 1164 Polycom, Inc.
Index Numerics 802.1p/Q 2–5 802.
Administrator’s Guide for Polycom HDX Systems content input meter 4–17 input formats, connecting 4–1–4–3 input type meter 4–16 inputs and outputs A–6 left and right meters 4–20 line out meters 4–17 line-in level 4–17 line-in level meter 4–18 line-out level meter 4–18 meter test 11–7 meters 4–20 mixer, connecting 4–9 non-Polycom microphone meters 4–22 output formats, connecting 4–11–4–12 Polycom microphone meters 4–19 protocol (call statistics) 11–3, 11–4 sound effects volume 4–14 stereo setting 4–20 Stereo
Index Call Preference (screen) 2–37 Call Preference (setting) 2–40 Call Quality (setting) 2–40, 2–41, 7–6 Call Settings (screen) 6–1 call speed allowing users to specify 7–6 call statistics 11–4 information about C–1 serial V.
Administrator’s Guide for Polycom HDX Systems color balance adjustment 3–13 bar test 3–13, 11–6 saturation, setting for Polycom EagleEye 3–34 Common Name (CN) (setting) 8–30 computers, connecting to system 5–3 Conference On Demand configuring systems to use 6–4 multipoint calls 2–11 notes 2–12 restrictions 6–4 configuring admin settings 1–17 AMX or Crestron touch-panel control 10–5 analog phone 2–36 audio 5–2, 5–3 BRI 2–29 BRI network interface 2–29 call preferences 2–37 call settings 6–1 camera control 10
Index cryptographic equipment, configuring to use 2–35 CSR, See certificates 8–29 CSU (channel service unit) 2–32 CTS signal polarity 2–34 Current Percent Filled (setting) 8–42 D D Channel Location (read-only setting) 2–33 Data Bits (setting) 10–5 data collaboration, See sharing content data rates (call statistics) 11–4 date and time displaying 7–5 setting 7–1 Date Format (setting) 7–2 daylight saving time adjustment 7–2 DCD signal polarity 2–34 Default Gateway (IPv4) (setting) 2–3 Default Gateway (IPv6) (
Administrator’s Guide for Polycom HDX Systems Do Not Allow Previous Passwords (settings) 8–26 Do Not Disturb (setting) 6–3 Do Not Disturb control 7–5 DoD security banner 8–6 Domain (setting) 6–16, 9–11 Domain Name (setting) 2–4, 2–18, 6–12 Domain User Name (setting) 2–17 configuring the Office Communications Server pool 6–13 Download Logs 11–13 downloading EagleEye Director logs 11–14 system logs 11–13 DSR signal polarity 2–34 DTMF tones 10–2 DTR Pulse Duration (setting) 2–34 DTR signal polarity 2–34 dual
Index Enter IP Address Manually (setting) 2–3 equipment connections 10–4 error concealment 2–21 extensions E.164 2–9, 2–10, 2–14 entering on home screen 7–6 H.
Administrator’s Guide for Polycom HDX Systems H H.235 Annex D Authentication 2–10 H.239 (setting) 2–37 H.239, See also sharing content H.264 high profile resolutions C–7 H.320, See ISDN H.323 enabling 2–37 extension 2–9, 2–10, 2–14 H.323 Extension (E.164) (setting) 2–9, 2–10, 2–14, 7–6 H.323 Name (setting) 2–9, 2–10 H.323 Settings (screen) 2–11 H.323, See also IP H.
Index channels dialed in parallel 2–30, 2–32 dialing prefix for outside line 2–31 enabling 2–39 line signaling protocol 2–31 network hardware requirements 2–26 numbers, displaying 7–5 PRI, activating/deactivating channels 2–33 PRI, configuring 2–31, 2–33 restore PRI defaults 2–32 SPIDs 2–30, 2–31 switch protocol 2–31, 2–32 voice-only calls, enabling 2–39 ISDN (screen) BRI network interface 2–29 PRI network interface 2–31 ISDN Gateway (setting) 2–38 ISDN Switch Protocol (setting) 2–30 ISDN Video Calls (H.
Administrator’s Guide for Polycom HDX Systems managing remote access 8–34 manual call answering 6–3 enter IP address 2–4 power off EagleEye Director 3–31 preferred dialing method 2–39, 2–42 set white balance 5–8 Marquee 7–7 Marquee (setting) 7–4 marquee text 7–6 Master Audio Volume (setting) 4–18 maximum call duration 6–1 content resolution 5–4 frame rate, content 5–1, C–5 resolutions 1080p systems on HDX 6000 C–10 720p systems on HDX 7000 C–9 using security profile 8–11 Maximum Consecutive Repeated Charac
Index Motion (setting) 3–24, 3–25, 3–26, 3–27, 3–28 mounting brackets, installing 1–4 multipoint calls cascaded 6–4, 6–5 configuring 3–11 display mode 3–11 HD and SD 3–12, 3–38 option key 6–3 trial mode 6–4 using PathNavigator 2–11, 2–12, 6–4 Multipoint Mode (setting) 3–11 MusicMode 4–15 Mute Auto-Answer Calls (setting) 4–14 mutual TLS support 2–26 My Extension(setting) 7–5 My Information (screen) 9–6 My IP (setting) 7–5 My ISDN (setting) 7–5 My SIP (setting) 7–5 N name camera 3–24, 3–25, 3–26, 3–27, 3–28,
Administrator’s Guide for Polycom HDX Systems Organizational Unit (OU) (setting) 8–30 output formats audio, connecting 4–11–4–12 video 3–1, 3–2, 3–3 Output upon Screen Saver Activation (setting) 3–4, 3–6, 3–8 outputs audio A–6 network A–10 video A–1 Outside Line Dialing Prefix (setting) 2–30, 2–31, 2–36 P packet loss (call statistics) 2–20, 11–4 pairing the Polycom Touch Control 10–8 Parity (setting) 10–5 Password (setting) 2–5, 6–12, 6–16, 9–11 Password Expiration Warning in Days (setting) 8–26 passwords
Index power connector A–10 HDX 4000 systems indicator light 1–12, 1–13 HDX 4500 system indicator light 1–14, 1–15 HDX 8000/7000/6000 series indicator light 1–11 HDX 9000 series indicator light 1–10 indicator light 1–16 switch 1–9, 1–10, 1–11, 1–12, 1–13, 1–14 Power Frequency (setting) 3–29 Preferred Dialing Method (setting) 2–39 Preferred Speed for Placing Calls (setting) 2–40 prefix, gateway 2–15 presence states 6–14 Presentation mode (multipoint display) 3–11 presets, See camera presets Preview Directory
Administrator’s Guide for Polycom HDX Systems controlling a recording device 10–3 delete sample sites 12–1 keypad audio confirmation 10–2 programming codes D–1 Remote Control (screen) 10–1, 10–3 Remote Log Server (setting) 11–14 Remote Logging Enabled (setting) 11–14 remote management 1–17, 8–4 removing sample sites 12–1 Require Login for System Access (setting) 8–4 Require Lowercase Letters (setting) 8–25 Require Numbers (setting) 8–25 Require Special Characters (setting) 8–26 Require Uppercase Letters (s
Index security allowing mixed calls 6–2 controlling remote access 8–4, 9–2 profiles 8–3 room monitoring 9–2 selections 8–10 System screen access 7–5 systems outside firewalls 2–24 Security (screen) 8–2, 9–2 security mode 8–10 Security Mode (setting) 8–3 Security Profile (setting) 8–8 Send a Message (screen, web interface) 9–4 Send Content When PC Connects (setting) 3–30 sensor, IR 10–5 serial connectors A–10 serial dialing 2–32 Serial Port (screen) 5–10, 5–11, 10–5 serial port lockout 8–39 serial port, See
Administrator’s Guide for Polycom HDX Systems positioning microphones 4–12 positioning speakers 4–12, 4–13 room layouts 4–8 stereo setting 4–20 swapping microphones 4–20 testing 4–20 Stop Bits (setting) 10–5 stop EagleEye Director camera tracking 3–32 Storage Type (setting) 8–42 Subnet Mask (setting) 2–3 subwoofer, positioning 4–13 suffix, gateway 2–15 Switch Protocol (setting) 2–32 switch protocol, ISDN 2–30, 2–31 system configuration, initial 1–17 name creating localized 6–7 displaying 7–5 displaying in
Index Type of Service (setting) 2–21 Type of Service Value (setting) 2–21 U UC Board 5–8 UDP Ports (setting) 2–23 unpairing the Polycom Touch Control 10–9 updating software 9–11 USB content, Polycom Touch Control 5–1 Use Gatekeeper (setting) 2–10 Use Non-Polycom Remote (setting) 10–2 Use PathNavigator for Multipoint Calls (setting) 2–11 Use Responder Specified in Certificate (setting) 8–32 Use Room Password for Remote Access (setting) 8–3 Use RTS Signal for Resync Pulse (setting) 2–35 Use SSL (Secure Socke
Administrator’s Guide for Polycom HDX Systems Monitor 1 3–4, 3–8 Monitor 2 3–6 Monitor 3 3–7 Video Priority (setting) 2–5 Video Protocol (setting), for broadcasting 2–35 Video Quality (setting) 3–24, 3–25, 3–26, 3–27, 3–28 video sources, connecting 3–19, 3–22, 3–23 VLAN ID (setting) 2–5 voice algorithm for ISDN 2–30, 2–32 Voice Over ISDN (setting) 2–39 voice-activated switching mode (multipoint display) 3–11 voice-only calls, enabling 2–38, 2–39 volume audio line in 4–16 bass 4–18 for recording calls 4–18
