User manual

LOGO Mobile Phone User Manual

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9 Trouble Shooting Guide

PROBLEM POSSIBLE SOLUTION

Battery will not charge Make sure the battery charger plug is securely connected to the handset

and the charger is plugged into a working power source.

Phone will not turn on Make sure the battery cutoff switch under the right rubber boot is in the “on”

position (the up position). Cycle the switch to off then back to on to make

sure it is in the correct position. Make sure the battery is charged.

Message “Insert SIM Card” appears The handset does not have a SIM card or the SIM card is not properly

installed. Remove and reinstall the SIM card according to Quick Start

Guide or User Manual.

Message “Input PIN Code” appears The SIM card being used requires a PIN Code. It should have been

provided with the SIM card, if not available contact the wireless carrier.

Cannot complete Voice Recognition training Conduct the training in a quiet environment. Speak clearly and hold the

handset according to the instructions. Respond to each prompt quickly

after each beep tone. Restart the training and repeat as necessary.

Cannot voice diala number Train the voice recognition function of the handset.

Cannot complete a call Make sure SIM card is installed correctly and is activated with the wireless

carrier.

Cannot receive a call Check that SIM Card is properly installed and activated. If using a prepaid

SIM check that minutes are available. Cycle phone on then off. Cycle

batterycutoff switch off then back on.

Cannot receive a text message Be sure that the SIM Card is installed correctly and activated; and that SMS

messages are allowed by the service plan you have. Check to see that the

SMS Service Center number is correct in the handsets memory (see 7.2.4

Message set-up).

Volume is too low Adjust volume with the up and down keys during a call. Check that the

speaker is turned on if you are holding the handset away from your ear.

Cannot access voice mail Confirm that the wireless carrier offers voicemail for the service you have.

Follow the carrier’s instructions for setting up the voice mail box and access

procedures. Review the Voice Mail Edit menu in section 7.3.2