Spec Sheet 1

29
SYMPTOM CAUSE SOLUTION
3. Uneven fl ame distribution
(Lower at one end of the
burner)
A. Clogged or blocked portholes A. Clear out burner ports.
B. Insuffi cient gas pressure and/or
supply
B. Check gas pressure (see Section
2, B of this table).
C. Decorative media may be
packed down too tightly
C. Loosen media around burner
pipe by running a kitchen knife
along both sides of the pipe.
Even out media in burner pan.
D. Auxiliary shutoff valve partially
closed
D. Open valve fully. Usually you will
fi nd this along the wall 3' from the
fi replace.
4. Flame at air mixer
(For propane units)
A. Clogged or blocked burner
ports
A. Clear out burner ports.
B. Insuffi cient gas pressure and/or
supply
B. Check gas pressure (see Section
2, B of this table).
C. Decorative media may be
packed down too tightly
C. Loosen media around the burner
by running a kitchen knife along
both sides of the pipe. Be sure
granules are used with an air
mixer.
D. Excessive gas pressure D. Contact your gas supplier.
TROUBLESHOOTING (cont.)