Spec Sheet 1

28
TROUBLESHOOTING
SYMPTOM CAUSE SOLUTION
1. Smoking and/or sooting A. Poor draft or downdraft A. Check for chimney blockage.
Be sure chimney is at least
3
' taller than anything within
10
' of it in all directions. If not,
consult a chimney sweep.
Chimney cap or fan may help.
Under severe conditions, you
may need to open a window
near the fi replace about 1" to
2" when burning the unit.
B.
Damper closed B. Open damper fully when
operating burner system.
C.
Burner is positioned too close to
the front of the fi rebox
C. Move burner system to the
center of the fi rebox.
D.
Improper glass / gems placement
or amount
D. See PLACEMENT OF GLASS
/ GEMS section.
E.
Air mixer on propane set is
closed
E. Open air mixer completely.
F.
Improper burner for gas used F. Use only a natural-gas set
with natural gas or use only a
propane-gas set with propane
gas.
2.
Low fl ame A. Incorrect decorative media for
type of gas used
A. Consult your dealer for proper
set.
B.
Insuffi cient gas supply B. Check gas pressure (Read
D. - F. of IMPORTANT
PRE-INSTALLATION AND
FIREPLACE SAFETY
INFORMATION section, &
check with local gas company).
C.
Blockage or kink in connector
kit, plumbing, or burner orifi ce
C. Clean out blockage. If connector
kit is kinked, replace it.
D.
Valve not fully open D. Open valve fully.
(
IMMEDIATELY
STOP USING. Call
your gas supplier
or another qualifi ed
professional installer
or service agency.)