Spec Sheet 1

45
WHISTLING NOISE COMING FROM BURNER
A. Burner may be cold or may have not been used
for a prolonged period of time
A. Allow burner to warm up on low.
B. Air in gas line B. Contact your gas company.
C. Clogged air openings C. Clean all air openings.
TROUBLESHOOTING (Cont.)
POSSIBLE CAUSE SOLUTIONS
A. Low gas pressure A. Check gas pressure (see Section 1, A1 of this table).
B. Drafts in room B. Eliminate drafts by closing heating and air conditioning vents,
returns, and outside air vents. Fans blowing directly into fi replace
should be turned off when system is operating.
C. Air shutter(s) blocked C. Burner air shutter(s) are blocked with debris. Vacuum debris in and
around burner area.
D. Using a product other than Real Fyre gas logs
with burner
D. Make sure only Real Fyre vent-free gas logs are used with your
vent-free burner.
E. Using natural gas burner on propane gas or
propane burner on natural gas
E. If gas listed on nameplate does not match gas you are burning,
shut down burner system immediately. Call dealer.
F. Adding any accessories to burner system F. Shut down burner system and take off any accessories that do not
belong with the system.
G. Blocked orifi ce(s) or air shutter(s) G. Dust, lint, fi bers, paper, spider webs, pet hair, etc. in the fi replace
and on the burner assembly can affect the operation of the burner
and the ODS pilot assembly. Clean out the debris and vacuum
around burner for dust that may have accumulated over time.
Vacuum the ODS pilot assembly and over the air shutter holes.
Any blockages in this area will affect the operation of the ODS
sensor. Remove and clean venturi tube if applicable.
H. Improper media placement H. See INSTALLATION section for proper media placement.
I. Log placement I. Reference the LOG PLACEMENT section in this manual for
recommended log positioning.
A. Haven’t pressed and held knob in long enough
(if applicable)
A. Hold knob in for 1 minute and release. If the knob doesn’t hold,
contact your dealer for service ( valve replace or new ODS).
B. Valve won’t hold B. Contact your dealer for instructions on replacement.
C. Pilot line bent / kinked at connection to valve C. Replace pilot line.
D. Thermocouple is loose D. Tighten thermocouple nut at gas control valve. (Do not over tighten.)
E. Thermocouple cracked or worn out E. Replace thermocouple.
SOOTING
ODS PILOT WILL NOT STAY LIT
WARNING: If the gas quality is bad, the burners will produce soot and/or your pilot will not stay lit.
Contact your gas company.
8)
9)
10)
FLAME AT AIR MIX / ORIFICE (PROPANE MODELS)
A. Burner ports clogged A. Clean burner ports.
B. Gas pressure B. Check gas pressure (see Section 1, A1 of this table).
BURNER WILL NOT TURN ON
A. Low/dead batteries (if applicable) A. Replace batteries as needed.
11)
12)
POPPING NOISE COMING FROM BURNER
A. Flash tube blocked A. Clear fl ash tube of all obstructions, especially around the bottom.
13)