Spec Sheet 1

16
TROUBLESHOOTING
PROBLEM CAUSE SOLUTION
1. Pilot will not light a. Obstruction in pilot gas supply or
pilot gas-supply line is kinked
b. Inadequate gas supply
c. Air in line
d. Gas is shut off on control valve
(3V models only)
a. Clear out obstruction. Replace pilot gas-
supply line if kinked
b. Have gas pressure checked by installer
or gas supplier
c. Air should clear; attempt to relight
d. Turn on valve (3V models only)
2. No spark at pilot a. Loose wires
b. Appliance not receiving power
c. Faulty switch or remote (if
equipped)
a. Check all wires are securely in place
b. Check remote batteries / power supply
c. Replace the switch or remote system as
appropriate
3. Pilot lights, but main
burner will not
a. Loose or broken connector wires
b. Defective valve
a. Check and replace if necessary
b. Replace valve
4. Burner system not
burning properly
a. Low flame/uneven flame a. Check for low gas pressure; should have
operating pressures of 7" w.c. for natural
gas, 11" w.c. for propane at manifold
b. Burner should be filled completely with
sand or vermiculite
5. Burner system shuts
down during operation
a. Glass doors closed, causing
excessive heat buildup
b. Pilot electrode not properly set to
pilot location
c. Heat shield not in place
a. Open glass doors
b. See INSTALL THE PILOT ASSEMBLY
TO THE BURNER section
c. Place heat shield over valve. Be sure the
solid black face of the shield is between
the valve and the burner
6. Intermittent ignitor spark
during use (main burner
has been burning for well
over a minute).
a. Embers or sand covering pilot
assembly
a. Clear all foreign material from around the
pilot assembly
7. Remote control not
functioning
a. Appliance not receiving power
b. No gas flow to the valve
c. Remote too far from receiver
d. Spark ignition interfering with
remote signal
a. Check remote batteries / power supply
b. Check gas supply to valve
c. Move remote closer to receiver
d. Move remote closer to receiver
Periodically inspect the pilot assembly and valve controls and maintain them free of obstruction or debris. If the pilot
flame is not blue with possibly yellow tips and does not impinge on the electrodes or if the pilot does not stay lit, contact
a qualified professional service technician to service the pilot system.
SYNCING THE REMOTE
The ignition module pack has a sync button that is located
next to the LED light.
Move the 3-position switch (on the heat shield) down to
the REMOTE position.
Use the tip of a pen or a wire
clip to push the sync button and hold. One beep will be
heard. While continuing to hold, press and hold the "ON"
button on the remote transmitter, until a double beep is
heard. Follow the LIGHTING INSTRUCTIONS to test
remote funcionality.
Refer to the TROUBLE CODES table for a guide if the
ignition module pack is flashing the red lights.
LED light
SYNC button
RED LED TROUBLE CODES
1 Flash Nat/LP selector not in correct position
2 Flashes HI voltage coil failure, no spark
3 Flashes Shorted sensor, no gas flow, no ignition
of pilot in 60 seconds