Operating instructions

Maintenance.
WARNING - DISCONNECT THE APPLIANCE FROM THE POWER SUPPLY
BEFORE UNDERTAKING ANY MAINTENANCE.
1) Replacing lamp. Remove the coal from the back of the fire (to prevent it
falling into the fire). Lift up the two retaining tabs (located either side of the fuel
bed) it may be necessary to remove some coal to gain access to the tabs.
Pull the Left hand side of the front fret forwards in a circular motion whilst lifting it
slightly to avoid marking the hearth. (Note: The Harmony trim will need to be
completely removed to change the bulb)
Replace the lamp with a 40/60 Watt clear candle bulb, these are available from
most electrical shops or supermarkets. Re-assemble in reverse order before
reconnecting to the power supply.
2) Care of brass. Wipe only with a soft dry cloth, do not use any polishes or
abrasives.
3) Cleaning the hearth. If cleaning the hearth, remove the fire and only return it
once the hearth is completely dry.
Trouble shooting guide.
The following instructions should solve any questions or problems which you may have. Although your first point of
contact is with the retailer from whom you purchased the appliance, should the guide not provide the information you
require, please call us for further guidance on your next course of action.
To find the cause of an operational fault, plug the fire into the wall socket, turn on the 0-I isolating switch, turn
the thermostat up to 10 and press the ON/C/H switch 3 or 4 times slowly.
Symptoms.
a) No heat or light. This will almost certainly mean that the fuse has blown or the wall socket is faulty. Fit a new 13 amp
fuse in the plug having first checked that it works in a table lamp. Check that the wall socket works by also plugging in a
table lamp. Is the fire on an extension lead? Heaters must not be used on extension leads as most have their own cut out
and are not rated for the power required.
b) The heat comes on but no light. The bulb will have blown, see (replacing lamps). Check that a new lamp works by
testing it in a table lamp.
c) Light comes on but no heat. Turn the thermostat up to 10. Is the fan blowing cold air? If yes, unplug the fire and leave
for 10 minutes.
d) “The thermostat is not working.” The thermostat works by monitoring the room temperature, it is either on or off, you
do not get 10% of the heat on number 1 and 60% on number 6. See (Thermostat).
e) Heater cuts out and blows cold. See below - f) Cleaning fan.
f) Cleaning fan. Approximately every year or two the blades of the heater fan and the flame effect fan should be gently
brushed clean. This should be done by a qualified electrician.
g) Plug gets hot. This is nearly always the socket which is at fault. Check the fire in another socket, it will not get as
warm. Stop using the socket immediately and call an electrician. Many house fires are caused by faulty sockets
overheating.
h) Light is on but flame effect is not working. Remove the coals and fuel bed see (changing lamps), check that the fan
is not being obstructed and turns freely, gently brush the blades of the fan to remove any dust and reassemble.
i) Blemishes in the castings. All the castings used on the fire are hand poured into moulds styled by craftsmen. The
individuality of the process may create slight blemishes which unfortunately are unavoidable.
j) Bulbs do not seem to last very long. If the bulbs keep blowing there is not a fault with the fire. It is not possible to
predict the life of a lamp, some burn out more quickly than others.
k) Noise from the fans. Unfortunately there is always some noise from the fans. We do our utmost to reduce this but they
will never be silent.
Guarantee.
Any fault, other than that caused by abnormal treatment, which occurs within twelve months of the date of purchase, will
be corrected without charge. This does not apply to lamp failures whose life, regretfully, we can not predict. In the event of
complaint, please phone us for guidance. Should a repair be necessary the appliance will need returning to the point of
purchase.
Issue 1.0 Insight Electric 1/9/10