Instructions / Assembly

If you have any questions regarding the product, please call Real Flame Customer Service at
1-800-654-1704 in USA or 1-800-363-6443 in Canada.
Troubleshooting
Problem
The replace does not
operate.
Possible Cause
The power light is ON but
the ame eect is not
visible.
Corrective Action
The heater is not
operating.
There is excessive noise
when the heater is
operating.
The fan is defective.
The heater assembly is defective.
The replace is not operating correctly.
The heater switch is defective.
The heater assembly is defective.
There is loose wiring.
The vents are dirty or clogged.
The replace is not operating correctly.
The replace is not plugged in.
A circuit breaker is tripped or a fuse blown.
The ON/OFF switch is defective.
There is loose wiring.
Make sure the replace is plugged in to a
standard 120V outlet.
Check additional appliances on the circuit; ideally the
replace should be on a dedicated 15-amp circuit.
Call Customer Service.
Call Customer Service.
Refer to the operating instructions.
Refer to the operating instructions.
Call Customer Service.
Call Customer Service.
Call Customer Service.
Unplug the replace. Clear the vent area of dust and debris.
Wait ten minutes, plug the unit in again and turn on the
heater.
Call Customer Service.
Call Customer Service.