Specifications

NDA-24213 CHAPTER 7
Page 85
Issue 3.0
ACD Menu Commands
View Menu
The
Workbook
area of the console screen shows a tab for each screen as it is opened, allowing rapid selection
when multiple screens are displayed.
• The tab shows the icon of the command with the name of the command.
• The Workbook area can be removed to increase space on the main screen by clicking the checked option
under the
View menu
. This toggles to an unchecked option which removes the Workbook until you check
it again.
The
Status Bar
on the console screen indicates the current condition of the system.
• The “Ready” on the left side indicates that the system is connected and ready for the input of commands or
data.
•“ACD Restarting” on the right side (see Figure 7-4) indicates that the ACD is restarting after stopping (see
other status statements listed below). An “Access Denied” message indicates that the Client does not have
Server launch permissions enabled.
• The
Status Bar
area can be removed by clicking the checked option under the
View menu
. This toggles to
an unchecked option and converts the Status Bar area to screen area. Clicking on the unchecked Status Bar
option restores the Status Bar to the screen.
State Message
CCWX Symbol Not Spinning, Icons Disabled
Not Connected to ACD
ACD Stopped
ACD Shutting Down
CCWX Symbol Not Spinning, Icons Enabled
ACD Paused
ACD Initializing
ACD Restarting
ACD Restoring DB
ACD Restoring PBX Connection
ACD Unable to Establish PBX Connection
ACD Subscribing to PBX Services
CCWX Symbol Spinning, Icons Enabled ACD Running