Specifications

NDA-24213 CHAPTER 7
Page 81
Issue 3.0
ACD Menu Commands
CHAPTER 7 ACD Menu Commands
Figure 7-1 CallCenterWorX ACD Console Screen
The main console screen for CallCenterWorX ACD displays the red “CCWX” Status symbol. The icons are
enabled when connection is established to the ACD Server from the Client MAT. The red CCWX Status symbol
starts spinning when the ACD Server establishes a connection and successfully subscribes to the PBX.