Specifications

CHAPTER 6 NDA-24213
Page 78
Issue 3.0
Installation
Starting CallCenterWorX ACD
STEP 2: The CallCenterWorX ACD Console displays (Figure 6-30).
The CallCenterWorX logo (the red CCWX Status symbol) will not be spinning, and the toolbar icons will
be dimmed out. The icons are enabled when connection is established to the ACD Server from the Client
MAT. The CCWX Status symbol starts spinning when the ACD Server establishes a connection and
successfully subscribes to the PBX.
Figure 6-30 CallCenterWorX ACD Console
See Chapter 7, Heading 2, “Server Menu,” for further information on Server connectivity.
See Chapter 9, “ACD Procedures” for the method of programming (Heading 1.), the recommended
programming order (Heading 2.), and instructions for each command (Heading 3. through Heading 17.).