Specifications

NDA-24213 CHAPTER 6
Page 53
Issue 3.0
Installation
CallCenterWorX CD-ROM Installation Instructions
3. CallCenterWorX CD-ROM Installation Instructions
Use the CD-ROM in your CallCenterWorX package to install CallCenterWorX. You have the option to:
• Install the entire CallCenterWorX suite, which includes both ACD (for Server and MAT Client, or
for MAT Client) and MIS, using Windows NT 4.0 with NT Service Pack 5.
• Install only the ACD (for Server and MAT Client, or for MAT Client) using Windows NT 4.0 with
NT Service Pack 5, Windows 95, or Windows 98.
• Install only the MIS using Windows NT 4.0, Windows 95, or Windows 98.
Note:
If you install only the ACD or the MIS and later find you need to add the other, you can do so using the
same CD-ROM.
Accessing the documentation on the CD-ROM requires Adobe Acrobat Reader® Release 4.0 (included on the
CD-ROM). Using the Reader, you can:
• Open the “CallCenterWorX ACD Features and Specifications” manual.
• Open the “CallCenterWorX System Manual.”
• Open the “CallCenterWorX MIS Quick Reference Guide”
3.1 Installation Setup
Important:
Be sure to close all Windows programs and screen savers that are running and disable any virus
detection programs before using the Setup program.
The Setup consists of a series of dialog boxes that supply default answers to questions regarding the
installation of files to your hard disk. To accept the default answers, click the
Next
button. To make
changes, click the
Browse
button and make desired changes, then click
OK
to return to the dialog box and
click
Next
to move to the next screen. To quit the installation, click
Cancel
.
STEP 1: Insert the CallCenterWorX CD-ROM into your computer’s CD-ROM drive. The auto-run feature of
CallCenterWorX displays the
Introduction
screen.
Note:
If the auto-run doesn’t perform, launch from the Windows taskbar
Start
command. Select
Run
and type in
D:\Setup
(where
D
is the drive for your CD-ROM).