Specifications

CHAPTER 6 NDA-24213
Page 52
Issue 3.0
Installation
Installation Information Needed
2. Installation Information Needed
To complete the installation, you will need to have the following information available.
2.1 ACD Installation Option
After the first few installation screens, you will reach the “Setup Type Selection” screen (Figure 6-11). In
this screen you select whether to install the
MAT Client
setup (CallCenterWorX MAT), or the
Server
setup
(CallCenterWorX ACD & CallCenterWorX MAT) which sets up both the Server and Client. Make your
choice based on the intended function of the particular piece of equipment you are configuring.
You would typically install a Server setup on the physical system which connects to a PBX. The MAT is
included in order to configure the ACD Server. If you want an additional system (or several) which can
configure the ACD remotely, install the MAT Client setup. You can have only one ACD Server per PBX,
but you can have more than one MAT Client.
The ACD Server setup requires Windows NT 4.0 with NT Service Pack 5, but the MAT Client setup
without the Server will run on Windows NT 4.0 with NT Service Pack 5, Windows 98, or Windows 95
(Windows 95 OSR 2.5 4.00.1111 is required for Year 2000 compliance).
2.2 IP Address or Host Name
During the installation of the ACD Server setup, you will be asked to enter the
IP Address
of the PBX. If
you don’t know this address, check with your network administrator. The Server can dynamically
determine its own IP address, as can the MAT Client(s).
For the PC using MIS via TCP/IP, ask your network administrator for the
Host Name
of the Server.
2.3 Location of Installed Program
The default destination directory for the program files is C: \ Program Files \ NEC CallCenterWorX. You
may accept that location, or choose to place the program files in a different directory by using the “Browse”
button. If you select a different destination directory for the files, be sure to make a note of the path so that
you can locate the files later if necessary.