Specifications

NDA-24213 CHAPTER 5
Page 49
Issue 3.0
Configuration Procedures
Configuring the MIS PCs
2.2 MIS PC Setup for Use via RS-232
STEP 1: Verify that the system requirements specified in Table 2-5 of Chapter 2 are available.
STEP 2: Depending upon your PBX hardware, complete the connections described in Chapter 3, Heading 5,
“PN-CC00 Connection for ACD Computer to Remote MIS PC Serially” (shown in Figure 3-7), or in
Chapter 3, Heading 6, “PN-CC01 Connection for ACD Computer to Remote MIS PC Serially”
(shown in Figure 3-8).
STEP 3: If not already done, complete the procedures in Chapter 4, “Programming the PBX and the D
term
.”
STEP 4: Follow the procedures in Chapter 6, Heading 1, “Security Key Installation Instructions,” installing an
MIS Security Key.
STEP 5: Read Chapter 6, Heading 2, “Installation Information Needed,” and assemble the information needed
for installing CallCenterWorX.
STEP 6: Install only the MIS portion of the CallCenterWorX program, following the procedures in Chapter 6,
Heading 3, “CallCenterWorX CD-ROM Installation Instructions.”
STEP 7: When the program installation is complete, follow the procedures in “CallCenterWorX MIS Initial
Setup” in Chapter 10, choosing the
Communication Type RS232
.
STEP 8: Verify that the correct
COM Port
is specified. It must be the same as assigned in the ACD Tenant
Data (see this chapter, Heading 1.3, Step 10:).
STEP 9: The Baud Rate, Parity, Data Bits and Stop Bit items will appear with default values. Verify that the
Baud Rate
setting shows a value of 9600.
STEP 10: Verify the
default settings
for the other parameters.The default setting for Parity is “Even”. The
default setting for Data Bits is “7,” and the default setting for Stop Bit is “1.”
Important:
Do not change these default settings without consulting your network administrator. If the settings
appear with values different from the defaults, notify your network administrator.
STEP 11: Close the CallCenterWorX MIS–Setup window.