Specifications

NDA-24213 CHAPTER 5
Page 47
Issue 3.0
Configuration Procedures
Configuring the MIS PCs
2. Configuring the MIS PCs
2.1 MIS PC Setup for Use via TCP/IP
STEP 1: Verify that the system requirements specified in Table 2-4 of Chapter 2 are available.
STEP 2: Depending upon your PBX hardware, complete the connections described in Chapter 3, Heading 3,
“PN-CC00 Connecting Through a Hub” (illustrated in Figure 3-4 and Figure 3-5), or in Chapter 3,
Heading 4, “PN-CC01 Connecting Through a Hub” (shown in Figure 3-6).
STEP 3: If not already done, complete the procedures in Chapter 4, “Programming the PBX and the D
term
.”
STEP 4: Follow the procedures in Chapter 6, Heading 1, “Security Key Installation Instructions,” installing an
MIS Security Key.
STEP 5: Read Chapter 6, Heading 2, “Installation Information Needed,” and assemble the information needed
for installing CallCenterWorX.
STEP 6: Install only the MIS portion of the CallCenterWorX program, following the procedures in Chapter 6,
Heading 3, “CallCenterWorX CD-ROM Installation Instructions.”
STEP 7: When program installation is complete, follow the procedures in “CallCenterWorX MIS Initial
Setup” in Chapter 10, choosing the
Communication Type TCP/IP
.
STEP 8: Follow the procedures in Chapter 10, Heading 9, “System Name Assignment,” to assign a System
Name in the MIS. Information on the MIS menu commands can be found in Chapter 8, “MIS Menu
Commands.”
STEP 9: Close the CallCenterWorX MIS–Setup window.