Specifications

CHAPTER 5 NDA-24213
Page 46
Issue 3.0
Configuration Procedures
Configuring the ACD Computers
STEP 16: Click
Close
to exit the dialog.
STEP 17: On the
Server menu
, click
MAT
, then click
Disconnect
.
STEP 18: Click
Exit
on the
File menu
to close the CallCenterWorX ACD system.
STEP 19: If the MIS was installed, read the information on the menu commands and data screens in Chapter 8,
“MIS Menu Commands.”
STEP 20: Perform the initial startup of the MIS system as described in Chapter 10, “MIS Procedures,” choosing
the
Communication Type RS-232
and setting the
COM Port
to agree with the port chosen in
Step 10: and Step 14: above.
STEP 21: Close the CallCenterWorX MIS–Setup window.
STEP 22: If needed, complete the setup for the remote MIS PC using RS-232 (see this chapter, Heading 2.2).
Figure 5-5 MIS PC Setup for Use via TCP/IP
Verify all system
requirements available
(Chapter 2)
Complete connections
(Chapter 3)
Complete programming
PBX and D
terms
(Chapter 4)
Install MIS
Security Key
(Chapter 6)
Assemble information
(Chapter 6)
Install only
CallCenter
WorX
MIS
(Chapter 6)
Read MIS menu and
command
descriptions
(Chapter 8)
Perform initial
startup of MIS
choosing TCP/IP
(Chapter 10)
Installation
complete
Close MIS
system