Specifications
NDA-24213 CHAPTER 5
Page 45
Issue 3.0
Configuration Procedures
Configuring the ACD Computers
1.3 ACD Computer Setup for Use with Remote MIS PC via RS-232
For the ACD computer communicating with a remote MIS PC via serial RS-232 connection, use the
following procedure:
STEP 1: Verify that the system requirements specified in Table 2-3 of Chapter 2 are available.
STEP 2: Depending upon your PBX hardware, complete the connections described in Chapter 3, Heading 5,
“PN-CC00 Connection for ACD Computer to Remote MIS PC Serially” (shown in Figure 3-7), or in
Chapter 3, Heading 6, “PN-CC01 Connection for ACD Computer to Remote MIS PC Serially”
(shown in Figure 3-8).
STEP 3: Complete the procedures in Chapter 4, “Programming the PBX and the D
term
.”
STEP 4: Following the procedures in Chapter 6, Heading 1, “Security Key Installation Instructions,” install a
CallCenterWorX Version 2 Security Key.
STEP 5: Read Chapter 6, Heading 2, “Installation Information Needed,” and assemble the information needed
for installing CallCenterWorX.
STEP 6: Following the procedures in Chapter 6, Heading 3, “CallCenterWorX CD-ROM Installation
Instructions,” install either:
• The complete CallCenterWorX suite, choosing ACD Server and MAT Client plus CallCenterWorX
MIS. Please note that the remote MIS PC to be configured later is not a client to the server MIS
installation; all MIS databases are independent.
• The CallCenterWorX ACD Server and MAT Client only.
STEP 7: Follow the procedures in Heading 4, “Starting CallCenterWorX ACD,” in Chapter 6.
STEP 8: Program the ACD system as described in Chapter 9, “ACD Procedures.” Information on the menu
commands and data screens can be found in Chapter 7, “ACD Menu Commands.”
STEP 9: Access the ACD Tenant Data dialog by selecting the
Tenant Data
command from the
MAT menu
or
selecting the
Tenant icon
on the console
Toolbar
.
STEP 10: When the Tenant Data dialog displays, in the area marked “I/O Port Assignment” you will find tabs
marked COM1 and COM2. On each tab are buttons to select “OFF” or to select “MIS” (which enables
you to set that communication port to send and receive MIS data for this tenant). Select the
appropriate port (
COM1
or
COM2
) and click the button marked
MIS
.
STEP 11: Click
Update
to enter your selection into the system data. The Status Bar display informs you that
the system data has been updated.
STEP 12: Click
Close
to exit the dialog.
STEP 13: Access the ACD Communications Data dialog by selecting
Communications Data
from the
MAT
menu
, or by selecting the
Communications
icon
on the console
Toolbar
.
STEP 14: When the Communication Data dialog displays, in the area marked “I/O Ports” are two areas labeled
“Port 1” and “Port 2” showing port type. Select the same port you specified in Step 10 above (
COM1
or
COM2
) and click the
MIS-2
option.
STEP 15: Click
Update
to enter this into the system data. The Status Bar display informs you that the system
data has been updated.