Specifications

NDA-24213 CHAPTER 5

Page 43

Issue 3.0

Configuration Procedures

Configuring the ACD Computers

1.2 ACD Computer Setup for Use with Remote MIS PC via TCP/IP

For the ACD computer communicating with a remote MIS PC via TCP/IP, use the following procedure:

STEP 1: Verify that the system requirements specified in Table 2-2 of Chapter 2 are available.

STEP 2: Depending upon your PBX hardware, complete the connections described in Chapter 3, Heading 3,

“PN-CC00 Connecting Through a Hub” (shown in Figure 3-4 and Figure 3-5), or in Chapter 3,

Heading 4, “PN-CC01 Connecting Through a Hub” (shown in Figure 3-6).

STEP 3: Complete the procedures in Chapter 4, “Programming the PBX and the D

term

.”

STEP 4: Following the procedures in Chapter 6, Heading 1, “Security Key Installation Instructions,” install a

CallCenterWorX Version 2 Security Key.

STEP 5: Read Chapter 6, Heading 2, “Installation Information Needed,” and assemble the information needed

for installing CallCenterWorX.

STEP 6: Following the procedures in Chapter 6, Heading 3, “CallCenterWorX CD-ROM Installation

Instructions,” install either:

• The complete CallCenterWorX suite, choosing ACD Server and MAT Client plus CallCenterWorX

MIS. Please note that the remote MIS PC to be configured later is not a client to the server MIS

installation; all MIS databases are independent.

• The CallCenterWorX ACD Server and MAT Client only.

STEP 7: Follow the procedures in “Starting CallCenterWorX ACD” in Chapter 6, Heading 4.

STEP 8: Program the ACD system as described in Chapter 9, “ACD Procedures.” Information on the menu

commands and data screens can be found in Chapter 7, “ACD Menu Commands.”

STEP 9: On the

Server

, click

MAT

, then click

Disconnect

STEP 10: Click

Exit

on the

File

to close the CallCenterWorX ACD system.

STEP 11: If CallCenterWorX MIS is loaded, open the MIS following the procedures in Chapter 10, Heading 1,

“CallCenterWorX MIS Initial Setup.” and follow the procedures for the Communication Type

TCP/IP

STEP 12: Close the CallCenterWorX

MIS–Setup window

STEP 13: If not already completed, go to Heading 2.1, “MIS PC Setup for Use via TCP/IP” in this chapter and

complete all steps.