Specifications

CHAPTER 5 NDA-24213
Page 42
Issue 3.0
Configuration Procedures
Configuring the ACD Computers
Figure 5-3 ACD Computer Setup for Use with Remote MIS PC via TCP/IP
Read MIS menu and
command
descriptions
(Chapter 8)
Perform initial
startup of MIS
choosing TCP/IP
(Chapter 10)
Installation
complete
Close MIS
system
If needed,
complete MIS PC
setup for TCP/IP
(Heading 2.1)
Verify all system
requirements available
(Chapter 2)
Complete connections
(Chapter 3)
Install CallCenterWorX
Version 2 Security Key
(Chapter 6)
Assemble information
(Chapter 6)
Install complete
CallCenter
WorX
suite
or
ACD Server and MAT Client
(Chapter 6)
Start
CallCenter
WorX
ACD
(Chapter 6)
Read ACD menu and
command
descriptions
(Chapter 7)
Program ACD
system
(Chapter 9)
Close ACD
system
Complete programming
PBX and D
terms
(Chapter 4)