Specifications

NDA-24213 CHAPTER 5
Page 41
Issue 3.0
Configuration Procedures
Configuring the ACD Computers
1. Configuring the ACD Computers
1.1 ACD Computer (Client or Server) With or Without MIS
For the ACD computer (Client or Server) with or without MIS
,
use the following procedure:
STEP 1: Verify that the system requirements specified in Table 2-1 of Chapter 2 are available.
STEP 2: Depending upon your PBX hardware, complete the connections described in Chapter 3, Heading 1,
“Installing the PN-CC00 and the PN-AP01” (illustrated in Figure 3-1and Figure 3-2), or in
Heading 2, “Installing the PN-CC01 and the PN-AP01” (illustrated in Figure 3-3).
STEP 3: Complete the procedures in Chapter 4, “Programming the PBX and the D
term
.”
STEP 4: Follow the procedures in Chapter 6, Heading 1, “Security Key Installation Instructions.”
• If you wish to run the
ACD Server and MAT Client
option on this computer, with or without the
MIS application, install a CallCenterWorX Version 2 Security Key.
• If you wish to run
only the ACD MAT Client
option on this computer, no Security Key is required.
• If you wish to run the
ACD MAT Client and the MIS
application on this computer, an MIS
Security Key is required.
STEP 5: Read Chapter 6, Heading 2, “Installation Information Needed,” and assemble the information needed
for installing CallCenterWorX.
STEP 6: Choose one of the following:
• If you wish to run
both the ACD and MIS
portions of the program on this computer, install the
complete CallCenterWorX suite by following the procedures in Chapter 6, Heading 3,
“CallCenterWorX CD-ROM Installation Instructions.” Please note that the remote MIS PC to be
configured later is not a client to the server MIS installation; all MIS databases are independent.
• If you wish to run
only the ACD
portion of the program on this computer, install only the
CallCenterWorX ACD program (either the MAT Client option or the Server and MAT Client
option) by following the procedures in Chapter 6, Heading 3, “CallCenterWorX CD-ROM
Installation Instructions.”
STEP 7: Follow the procedures in Heading 4, “Starting CallCenterWorX ACD,” in Chapter 6.
STEP 8: Program the ACD system as described in Chapter 9, “ACD Procedures.” Information on the menu
commands and data screens can be found in Chapter 7, “ACD Menu Commands.”
STEP 9: If you installed only a CallCenterWorX ACD option (MAT Client or Server and MAT Client) in
Step 6, the procedure is complete.
STEP 10: If you installed the complete CallCenterWorX suite with MIS in Step 6:
(a) Follow the procedures in Chapter 10, Heading 1, “CallCenterWorX MIS Initial Setup.”
(b) Close the CallCenterWorX MIS–Setup window.