Specifications

CHAPTER 5 NDA-24213
Page 40
Issue 3.0
Configuration Procedures
Figure 5-2 ACD Computer (Client or Server) With or Without MIS
Suite installation
complete
Verify all system
requirements available
(Chapter 2)
Complete connections
(Chapter 3)
Complete programming
PBX and D
terms
(Chapter 4)
Assemble information
(Chapter 6)
Install complete
CallCenterWorX suite
(Chapter 6)
Install CallCenterWorX
ACD only
(Chapter 6)
Start
CallCenterWorX
ACD
(Chapter 6)
Read ACD menu and
command
descriptions
(Chapter 7)
Program ACD
system
(Chapter 9)
For complete suite,
read MIS menu and
command
descriptions
(Chapter 8)
Perform initial
startup of MIS
(Chapter 10)
ACD only
installation
complete
Install appropriate
Security Key if needed
(Chapter 6)