Specifications

NDA-24213 CHAPTER 5
Page 39
Issue 3.0
Configuration Procedures
CHAPTER 5 Configuration Procedures
The basic options available for configuring common setups using CallCenterWorX are diagrammed below.
Figure 5-1 Configuration Options
This chapter provides procedures for configuring the components to perform in the above setups.
Main CCWX PC
using CCWX ACD portion only
(Server and MAT Client )
without MIS
MIS PC using CCWX
MIS portion only
TCP/IP
RS-232
Main CCWX PC
using CCWX complete suite
ACD (Server and MAT Client)
with MIS
MIS PC using CCWX
MIS portion only
TCP/IP
RS-232
MIS PC using CCWX
MIS portion only
MIS PC using CCWX
MIS portion only
OR
OR