Specifications

TABLE OF CONTENTS (CONTINUED)
Page
NDA-24213 TABLE OF CONTENTS
Page iii
Issue 3.0
5.2.1 How to Use the Buttons............................................................................................ 88
5.3 Information Choices ........................................................................................................... 89
5.4 Message Bars .................................................................................................................... 89
6. Report Menu ............................................................................................................................... 90
7. Window Menu ............................................................................................................................. 93
8. Help Menu ................................................................................................................................... 93
CHAPTER 8 MIS Menu Commands ....................................................................................................... 95
1. File Menu .................................................................................................................................... 95
2. Edit Menu .................................................................................................................................... 96
3. Administration Menu ................................................................................................................... 97
4. Configuration Menu ..................................................................................................................... 98
4.1 System Parameters ............................................................................................................ 99
4.2 Modifying Delay Intervals ...................................................................................................99
4.3 Configuring Communication Type .................................................................................... 100
4.4 Agent Assignments .......................................................................................................... 102
4.5 Agent Group Assignments ............................................................................................... 104
4.6 Break Type Assignments ................................................................................................. 105
4.7 Pilot Assignment .............................................................................................................. 106
4.8 Position Assignments ....................................................................................................... 107
4.9 Split Assignments ............................................................................................................. 108
4.10 Tally Code Assignments ....................................................................................................110
4.11 System Name Assignment ................................................................................................111
4.12 Trunk Assignments ............................................................................................................112
4.13 Wallboard Message Sets ..................................................................................................113
4.14 Constructing Message Sets ..............................................................................................115
4.15 Scheduling Message Sets .................................................................................................116
4.16 View Database Limits ........................................................................................................117
5. Status Screens Menu .................................................................................................................118
5.1 Split Status ........................................................................................................................119
5.1.1 Daily Statistics........................................................................................................ 121
5.1.2 Hourly Statistics...................................................................................................... 122
5.1.3 Agent Summary Statistics ...................................................................................... 123
5.1.4 Agent Detail Statistics ............................................................................................ 124
5.1.5 Queue Statistics ..................................................................................................... 125
5.1.5.1 Standard and High Priority Queues .............................................................. 125
5.1.5.2 Agent Personal Queue.................................................................................. 126
5.2 System Status .................................................................................................................. 127
5.2.1 Daily Statistics........................................................................................................ 128
5.2.2 Hourly Statistics...................................................................................................... 129
5.2.3 Agent Summary Statistics ...................................................................................... 130
5.2.4 Split Detail Statistics............................................................................................... 131
5.2.5 System Queue Statistics ........................................................................................ 132