Specifications

TABLE OF CONTENTS (CONTINUED)
Page
TABLE OF CONTENTS NDA-24213
Page ii
Issue 3.0
3. Programming ACD/OAI Operation Codes ...................................................................................30
4. Programming Dterm Key Assignment .........................................................................................31
5. Programming ACD Group Announcements ................................................................................32
6. Sending of Returned Result and SMFN ......................................................................................34
7. Programming the Dterm Series E ACD Terminal ........................................................................35
7.1 Programming the Keys .......................................................................................................35
7.2 Service Conditions ..............................................................................................................36
8. Programming the Dterm Series III ACD Terminal ........................................................................37
8.1 Programming the Keys .......................................................................................................37
8.2 Service Conditions ..............................................................................................................38
CHAPTER 5 Configuration Procedures ................................................................................................39
1. Configuring the ACD Computers .................................................................................................41
1.1 ACD Computer (Client or Server) With or Without MIS ......................................................41
1.2 ACD Computer Setup for Use with Remote MIS PC via TCP/IP ........................................43
1.3 ACD Computer Setup for Use with Remote MIS PC via RS-232 .......................................45
2. Configuring the MIS PCs .............................................................................................................47
2.1 MIS PC Setup for Use via TCP/IP ......................................................................................47
2.2 MIS PC Setup for Use via RS-232 .....................................................................................49
CHAPTER 6 Installation ..........................................................................................................................51
1. Security Key Installation Instructions ...........................................................................................51
2. Installation Information Needed ...................................................................................................52
2.1 ACD Installation Option ......................................................................................................52
2.2 IP Address or Host Name ...................................................................................................52
2.3 Location of Installed Program .............................................................................................52
3. CallCenterWorX CD-ROM Installation Instructions .....................................................................53
3.1 Installation Setup ................................................................................................................53
3.2 MAT Client Installation Option ............................................................................................61
3.3 Server and MAT Client Installation Option ..........................................................................64
3.4 MIS Installation Option .......................................................................................................70
4. Starting CallCenterWorX ACD .....................................................................................................77
Menu Commands
CHAPTER 7 ACD Menu Commands ......................................................................................................81
1. File Menu .....................................................................................................................................82
2. Server Menu ................................................................................................................................82
3. View Menu ...................................................................................................................................83
4. Options Menu ..............................................................................................................................86
5. MAT Menu ...................................................................................................................................87
5.1 Menu Commands ...............................................................................................................87
5.2 Data Screen Buttons ..........................................................................................................88