Specifications

NDA-24213 CHAPTER 3
Page 23
Issue 3.0
Connection Drawings
PN-CC00 Connection for ACD Computer to Remote MIS PC Serially
5. PN-CC00 Connection for ACD Computer to Remote MIS PC Serially
Figure 3-7 PN-CC00 with RS-232 Serial Connection
Note:
In this diagram, it is assumed the remote PC is using CallCenterWorX MIS.
STEP 1: Follow the procedures in this chapter, Heading 1, “Installing the PN-CC00 and the PN-AP01,” to
connect the PN-CC00 to the ACD computer.
STEP 2: Connect one end of the RS-232 serial cable to a COM Port on the ACD computer.
STEP 3: Connect the other end of the RS-232 serial cable to a COM Port on the remote PC which will be
running the CallCenterWorX MIS program.
STEP 4: Configure the ACD computer and the remote MIS PC by following the procedures in Chapter 5,
“Configuration Procedures.”
Remote
MIS PC
RS-232 Cable
PN-CC00
PN-AP01
CallCenterWorX Server
NEAX2000 IVS
10 Base T
Transceiver
Ethernet Cable
Interface
Cards