Specifications

NDA-24213 CHAPTER 2
Page 17
Issue 3.0
System Requirements
CallCenterWorX MIS PC Support
7. CallCenterWorX MIS PC Support
7.1 Multiple MIS PCs
CallCenterWorX provides the ability to have up to eight MIS PCs.
• The integrated MIS application on the main CallCenterWorX Server is controlled by the main
CallCenterWorX system security key and is counted as one of the eight PCs.
• Each additional MIS PC requires a separate MIS security key.
It is important to know that each additional MIS PC is a separate MIS application. This means that the
additional PC is not a Client to the main CallCenterWorX MIS, but maintains its own database.
• While an MIS PC application is online, it will collect data received from the ACD.
• If the MIS application is terminated or the PC it is running on is shut down, data collection stops.
If a true Client/Server MIS PC application is required, NEC Global Navigator 3.03 or higher will perform
that function.
7.2 IP Connections
The CallCenterWorX ACD provides eight IP connections for MIS PCs or Infolink.
• If you are using the MIS at the main CallCenterWorX Server, then you have seven remaining
connections to use for other MIS applications or Infolink.
• If you are using the MIS at the main CallCenterWorX Server and are utilizing Infolink, there are six
remaining IP connections for additional MIS applications to use. Each additional connection usage
diminishes the MIS IP connections available.
• QueWorX IVR is an Infolink application, so if it is installed, the initial limit of available IP connections
for MIS applications is seven instead of eight.