Specifications

NDA-24213
ISSUE 3
MARCH 2000
NEAX2000 IVS
CallCenter
WorX
System Manual
TABLE OF CONTENTS
Page
NDA-24213 TABLE OF CONTENTS
Page i
Issue 3.0
Overview
CHAPTER 1 CallCenterWorX Overview .................................................................................................. 3
1. General Description ...................................................................................................................... 3
2. CallCenter
WorX
ACD 2.0 Features and Enhancements .............................................................. 4
3. CallCenter
WorX
MIS 2.0 Features and Enhancements ................................................................ 5
4. System Capacities ........................................................................................................................ 6
5. Other Documentation .................................................................................................................... 7
Installation and Configuration
CHAPTER 2 System Requirements .......................................................................................................11
1. Variations in Setup .......................................................................................................................11
2. ACD Computer (Client or Server) With and Without MIS ............................................................ 12
3. ACD Computer with MIS Using Remote MIS PC via TCP/IP ...................................................... 13
4. ACD Computer with MIS Using Remote MIS PC via RS-232 Serial Connection ........................ 14
5. Remote MIS PC Using TCP/IP ................................................................................................... 15
6. Remote MIS PC Using RS-232 ................................................................................................... 16
7. CallCenter
WorX
MIS PC Support ............................................................................................... 17
7.1 Multiple MIS PCs ................................................................................................................ 17
7.2 IP Connections ................................................................................................................... 17
8. Multi-tenant MIS Considerations—Split Numbering .................................................................... 18
CHAPTER 3 Connection Drawings ....................................................................................................... 19
1. Installing the PN-CC00 and the PN-AP01 ................................................................................... 19
1.1 Crossover Reverse Pin-out ................................................................................................ 19
2. Installing the PN-CC01 and the PN-AP01 ................................................................................... 20
3. PN-CC00 Connecting Through a Hub ......................................................................................... 21
3.1 Straight-Through Pin-out ....................................................................................................21
4. PN-CC01 Connecting Through a Hub ......................................................................................... 22
5. PN-CC00 Connection for ACD Computer to Remote MIS PC Serially ....................................... 23
6. PN-CC01 Connection for ACD Computer to Remote MIS PC Serially ....................................... 24
7. Connecting Wall Display Boards ................................................................................................. 25
CHAPTER 4 Programming the PBX and the Dterm ............................................................................. 27
1. AP01 Initialization ........................................................................................................................ 27
2. Programming the ACD Position Prime Line and My Line ........................................................... 28