Specifications

CHAPTER 13 NDA-24213
Page 260
Issue 3.0
MIS Error Messages
Split requested is not registered
The split number input specifies a split number that has not been registered in the ACD. Check the input; if it is
correct, check the split’s assignment on the MAT.
Station No. not assigned
CallCenterWorX MIS attempted to modify or retrieve data for an agent position which is not assigned on the
ACD. Check the input; if it is correct, check the position’s assignment on the MAT.
Statistical data assigned by the parameter is not saved
You attempted to select a report time period for data that has not been saved in the CallCenterWorX MIS
database. MIS data is saved for the past 38 days and 47 hours. Check the time period selected and try again.
System variable selected cannot be modified by the user
You attempted to modify a system parameter that is not displayed. Check the parameter selected and try again.
Tally Code Number is out of range
The Tally Code Number input by the user is not within the acceptable limits. A Tally Code Number is from one
to two numeric characters, and the valid range of a Tally Code Number is 1-20. Use a valid Tally Code Number
and try again.
Temporary Error: error no. =??
An error message to handle any unforeseen errors that are not covered by any other error code. Contact NEC
Technical Support if this error should occur and supply them with the error number which appears in place of
the question marks.
Tenant No. not assigned
CallCenterWorX MIS attempted to modify or retrieve data for a tenant which is not assigned on the ACD. Each
CallCenterWorX MIS application supports only one tenant. A tenant number is one numeric character, and the
valid range of a tenant number is 1-9. Use a valid tenant number and try again.
Time out
An attempted configuration change has failed due to a communication error with the ACD. Try again and if this
fails, attempt the change from the MAT.
Trunk assigned by the parameter is out of range
The trunk circuit number input is not within the acceptable limits. A trunk number is from one to three numeric
characters. The valid range of a trunk number is 1-127. Use a valid trunk number and try again.
Trunk Group assigned by the parameter is out of range
The Trunk Group number is not within the acceptable limits. A Trunk Group number is from one to two numeric
characters. The valid range of a Trunk Group number is 1-63. Use a valid Trunk Group number and try again.
Trunk Group No. ?? has no Trunk
The Trunk Group entered does not have any circuits assigned on the ACD. The question marks in the error
message will be replaced with the Trunk Group number causing the error. Use another Trunk Group number
and try again.