Specifications

NDA-24213 CHAPTER 13
Page 259
Issue 3.0
MIS Error Messages
In the parameter, illegal characters appear
You entered an invalid character during input (such as an alphabetic character where only numerals are
accepted). Check the input and try again.
Input data is incorrect
You entered a value that is out of acceptable range or contains invalid characters. Check the value entered and
try again.
Invalid password
The password entered does not match the current system password. Check the input and try again.
New Split assigned is incompatible with current Agent
A position’s split assignment cannot be modified to a split incompatible with the split assignment of the agent
currently logged-on to that position. There are many ways to correct this conflict. The recommended procedure
is to assign the position as an ‘any split’ position via the MAT and let the agent’s Logon ID Code determine the
splits for which the position may receive calls.
Night DN not assigned
CallCenterWorX MIS attempted to place a split in Night mode when no destination for the split’s calls was
assigned in the ACD database. Use the MAT to define the split’s Night Destination and try again.
Parameter is out of range
The input is not within the acceptable limits. Check the input and try again.
Report schedule table entry is not assigned
You attempted to delete a report that is not registered. Check the report number entered and try again.
Report schedule table is empty
This indicates that there are no reports scheduled.
Report schedule table is full
There are already 50 reports scheduled for output. An existing report must be deleted before a new report can
be scheduled.
Split assigned by the parameter is out of range
The split number input is not within the acceptable limits. A split number is from one to two numeric characters.
The valid range of a split number is 1-30. Use a valid split number and try again.
Split No. ?? has no Agent Positions
The split number given does not have any positions assigned on the ACD. The question marks in the error
message will be replaced with the split number causing the error. Use another split number and try again.
Split No. not assigned
CallCenterWorX MIS attempted to modify or retrieve data for a split which is not assigned on the ACD. Check
the input; if it is correct, check the split’s assignment on the MAT.