Specifications

CHAPTER 13 NDA-24213
Page 258
Issue 3.0
MIS Error Messages
Agent Group requested is not registered
The Agent Group requested has not been assigned. Agent Groups are an MIS entity only, which means the ACD
is unaware of these agent groupings. All agents originally reside in Agent Group 1 and must subsequently be
moved to other groups within CallCenterWorX MIS. Check the Agent Group assignments and try again.
Agent Position assigned by the parameter is out of range
The position number that was input is not within the acceptable limits. An Agent Position number is from two
to four numeric characters. The valid range of an Agent Position number is 10-9999. Use a valid Agent Position
number and try again.
Agent Position requested is not registered
The Agent Position requested is not registered in the ACD. Check the input; if it is correct, check the position’s
assignment on the MAT.
Agent requested is not registered
The Agent Logon ID Code requested is not registered in the ACD. Check the input; if it is correct, check the
agent’s assignment on the MAT.
Break Type Number is out of range
The Break type number input is not within the acceptable limits. Up to nine separate Break types may be defined.
A Break type number is one numeric character, and the valid range of a Break type number is 1-9. Use a valid
Break type number and try again.
Data cannot be written into memory
This indicates an ACD database problem. Check the input; if it is correct, try the database change from the MAT.
Data has been compromised
The MIS statistical data has become inconsistent with the current data. This can occur in the ACD Detail Report
when an agent works in one split and then is reassigned to another. A report covering the time period including
both split assignments will generate this message. Separate reports for each time period will produce correct
data.
Data input format is incorrect
This can occur only if a transfer of data to the ACD is corrupted or somehow misread by the ACD. Check the
input; if it is correct, try the database change from the MAT.
Database Limits exceeded
Upon entry of incorrect or unacceptable data, CallCenterWorX MIS generates an error message which appears
in red at the bottom of the screen. Examples of such data would be exceeding the limit on the total quantity of
entries received for one entity (defining 301 agent Logon IDs or 35 splits), or assigning an entry outside of the
allowed range (such as trying to use split 104).
ID code already assigned
The Agent Logon ID Code has already been assigned. Each agent must have a unique Logon ID Code. Use
another Logon ID Code and try again.