Specifications

NDA-24213 CHAPTER 13
Page 257
Issue 3.0
MIS Error Messages
CHAPTER 13 MIS Error Messages
This chapter contains a list of possible error messages. Although many are self-explanatory, a brief description
is included to help determine the cause of the problem. If the suggested action does not correct the error, please
contact NEC Technical Support.
ABORT
The requested configuration change under CallCenterWorX MIS is not supported by the ACD.
ACD Position Data not assigned
CallCenterWorX MIS attempted to modify or retrieve data for an agent position which is not assigned on the
ACD. Check the input; if it is correct, check the position’s assignment on the MAT.
ACD System has no Agents
The ACD does not have any agents assigned. Check the input; if it is correct, check the agent’s assignment on
the MAT.
ACD System has no Splits
There are no splits currently assigned on the ACD. Check the input; if it is correct, check the split’s assignment
on the MAT.
ACD System has no Trunk Groups
The ACD does not have any trunk groups assigned. Check the input; if it is correct, check the Trunk Groups
assignment on the MAT.
Agent ?? already assigned
The Agent Logon ID Code has already been assigned to another agent. The question marks in the error message
will be replaced with the Logon ID Code causing the error. Each agent must have a unique Logon ID Code. Use
another Logon ID Code and try again.
Agent assigned by the parameter is out of range
The agent number input is not within the acceptable limits. An agent number is from one to nine numeric
characters. The valid range of an Agent Logon ID Code is 1-999999999. Preceding zeros are not accepted. Use
a valid Logon ID Code and try again.
Agent Group assigned by the parameter is out of range
The Agent Group number input is not within the acceptable limits. An Agent Group number is from one to two
numeric characters. The valid range of an Agent Group number is 1-16. Use a valid group number and try again.
Agent Group No. %d has no Agents
The Agent Group number given does not have any agents assigned to it. Agent Groups are an MIS entity only,
which means the ACD is unaware of these agent groupings. All agents originally reside in Agent Group 1 and
must subsequently be moved to other groups by CallCenterWorX MIS. Check the Agent Group assignments and
try again.