Specifications

NDA-24213 CHAPTER 2
Page 13
Issue 3.0
System Requirements
ACD Computer with MIS Using Remote MIS PC via TCP/IP
3. ACD Computer with MIS Using Remote MIS PC via TCP/IP
The following hardware, software, and information are required to install the CallCenterWorX ACD computer
communicating with a remote MIS PC via TCP/IP.
Table 2-2 System Requirements for ACD Computer Using Remote MIS PC via TCP/IP
Note 1:
Must have video card and driver to support 1024 x 768 resolution.
Note 2:
CallCenterWorX Version 1 Security Key will not be compatible with this version of the application.
CallCenterWorX ACD MAT Client without Server does not require a Security Key unless installed with
MIS, which will require an MIS Security Key.
Note 3:
CallCenterWorX ACD MAT Client without Server can also use Microsoft Windows 95 or Windows 98.
Windows 95 OSR 2.5 4.00.1111 is required for Year 2000 compliance.
Note 4:
Not required when using PN-CC01.
Minimum Requirements
Computer
Pentium 266 Mhz processor or higher
64 MB RAM or more
30 MB available hard-disk space or more
15” or larger SVGA monitor
Note 1
1 floppy-disk drive or other data storage device
4X CD-ROM drive
1 parallel port for connection of Security Key
MS-compatible mouse
Network card (such as 3Com Etherlink III)
Computer Hardware
CallCenterWorX Version 2 Security Key
Note 2
Software
NEAX2000 IVS Series 1700 software or higher (1900 or higher for INFOLINK)
Microsoft Windows NT 4.0 with NT Service Pack 5 or higher
Note 3
CallCenterWorX CD-ROM installation disk
Information
IP address information and host name information for PBX and all PCs
PBX Hardware
NEAX2000 IVS PBX
Circuit board PN-CC00 or PN-CC01
Circuit board PN-AP01
Circuit board PN-2DATA (optional card for announcements)
48-TW-0.3 Connecting Cable
CC00 Ethernet Cable
Note 4
10 Base T Twisted 2P Cables of correct lengths
10 Base T Transceiver
Note 4
10 Base T Hub