Specifications

NDA-24213 CHAPTER 11
Page 247
Issue 3.0
CallCenterWorX Online Help
Online Help Features
CHAPTER 11 CallCenter
WorX
Online Help
1. Online Help Features
CallCenterWorX includes individual Help systems for CallCenterWorX ACD and CallCenterWorX MIS. The
features include:
• Context-sensitive help for every dialog, button, and field within the programs.
• Step-by-step procedures for programming the CallCenterWorX ACD and MIS.
• Comprehensive glossary in each program.
• ACD functionality with respect to supported MAT commands.
• Interactive headings in MIS statistical reports.
• ACD Troubleshooting tips.
2. Accessing the Online Help System
There are several ways to use the online Help system within CallCenterWorX ACD and MIS. You can display
and work in the current ACD or MIS dialog while a Help window is open. You can also resize, move, tile, or
cascade the online Help window to make it easier to display and follow the Help procedures while working in
CallCenterWorX ACD or MIS.
To access Help, do one of the following:
• Select
Help Topic
from the
Help Menu
on the ACD or MIS console.
• Press
F1
to display Help for the current ACD or MIS dialog.
• On the ACD and MIS consoles, click on the
Help
button for help on a topic. Click the
What’s This
Help button for context-sensitive Help, then select the item you are questioning.
In the ACD Online Help, terms shown in color (and possibly underlined) are
hot-spots
. When the mouse is held
over them, the arrow changes to a pointing finger. Double-click on these hot-spots to open the text to a Note,
Caution, Warning, definition, Before..., or Comments section. These areas offer additional information on the
topic you are researching.