Specifications

CHAPTER 2 NDA-24213
Page 12
Issue 3.0
System Requirements
ACD Computer (Client or Server) With and Without MIS
2. ACD Computer (Client or Server) With and Without MIS
The following hardware, software, and information are required to install the CallCenterWorX ACD computer
using TCP/IP.
Table 2-1 System Requirements for ACD Computer With and Without MIS
Note 1:
Must have video card and driver to support 1024 x 768 resolution
Note 2:
CallCenterWorX Version 1 Security Key will not be compatible with this version of the application.
CallCenterWorX ACD MAT Client without Server does not require a Security Key unless installed with
MIS, which will require an MIS Security Key.
Note 3:
CallCenterWorX ACD MAT Client without Server can also use Microsoft Windows 95 or Windows 98.
Windows 95 OSR 2.5 4.00.1111 is required for Year 2000 compliance.
Note 4:
Not required when using PN-CC01
.
Minimum Requirements
Computer
Pentium 266 Mhz processor or higher
64 MB RAM or more
30 MB available hard-disk space or more
15” or larger SVGA monitor
Note 1
1 floppy-disk drive or other data storage device
4X CD-ROM drive
1 parallel port for connection of Security Key
MS-compatible mouse
Network card (such as 3Com Etherlink III)
Computer Hardware
CallCenterWorX Version 2 Security Key
Note 2
Software
NEAX2000 IVS Series 1700 software or higher (1900 or higher for INFOLINK)
Microsoft Windows NT 4.0 with NT Service Pack 5 or higher
Note 3
CallCenterWorX CD-ROM installation disk
Information
IP address information for PBX
PBX Hardware
NEAX2000 IVS PBX
Circuit board PN-CC00 or PN-CC01
Circuit board PN-AP01
Circuit board PN-2DATA (optional card for announcements)
48-TW-0.3 Connecting Cable
CC00 Ethernet Cable
Note 4
10 Base T Twisted 2P Cable of correct length
10 Base T Transceiver
Note 4