Specifications

NDA-24213
Page 245
Issue 3.0
Reference
Chapter 11 CallCenterWorX Online Help
Describes the ACD and MIS online Help systems and tells how to access and print Help topics.
Chapter 12 MIS Statistical Definitions and Methods
Lists the terms and operations used to calculate statistical information in MIS reporting.
Chapter 13 MIS Error Messages
Defines possible error messages from the CallCenterWorX MIS system and suggests remedial
procedures.
Chapter 14 Terms and Concepts
Includes a glossary of basic terminology and concepts used in the CallCenterWorX program.