Specifications

NDA-24213 CHAPTER 2
Page 11
Issue 3.0
System Requirements
Variations in Setup
CHAPTER 2 System Requirements
1. Variations in Setup
The CallCenterWorX ACD Client/Server architecture allows one or more Maintenance Administration
Terminal (MAT) computers to program and monitor the ACD system. The ACD computer can then provide
call-handling data to an MIS application (which is not a Client) for translation into meaningful statistics and
reports. The MIS application can be loaded as part of the complete CallCenterWorX suite, or used alone on
one or more remote MIS PCs. Each MIS application maintains an independent database. See this chapter,
Heading 7, “CallCenterWorX MIS PC Support.”
The installation CD-ROM contains
three main installation options
, which are:
1. CallCenterWorX suite, consisting of CallCenterWorX ACD, with the option to install the Server and MAT
Client or only the MAT Client, plus CallCenterWorX MIS.
2. CallCenterWorX ACD, with the option to install the Server and MAT Client or only the MAT Client.
3. CallCenterWorX MIS.
The
CallCenterWorX suite (including MIS) installation
, choosing the ACD Server and MAT Client, requires
the CCWX Version 2 Security Key and Sentinel drivers (drivers are automatically installed with Server
installation procedure).
The
CallCenterWorX ACD Server and MAT Client installation
requires Microsoft Windows NT 4.0 with
Service Pack 5, a CCWX Version 2 Security Key, and Sentinel drivers (drivers are automatically installed with
Server installation procedure).
The
CallCenterWorX ACD MAT Client installation
will run alone on Microsoft Windows NT 4.0 with Service
Pack 5, Windows 98, or Windows 95 with OSR 2.5 4.00.1111 for Year 2000 compliance. It does not require a
Security Key or Sentinel drivers.
• The complete suite (including MIS) installation using the MAT Client requires an MIS Security Key and
Sentinel drivers (drivers are automatically installed with MIS installation procedure).
The
CallCenterWorX MIS installation
will run alone on Microsoft Windows NT 4.0 with Service Pack 5,
Windows 98, or Windows 95 with OSR 2.5 4.00.1111 for Year 2000 compliance. It requires an MIS Security
Key, and Sentinel drivers (drivers are automatically installed with MIS installation procedure).
NEC Global Navigator 3.03 or higher is also compatible with CallCenterWorX ACD. See this chapter,
Heading 7, “CallCenterWorX MIS PC Support,” and Heading 8, “Multi-tenant MIS Considerations—Split
Numbering,” for further information