Specifications

CHAPTER 10 NDA-24213
Page 234
Issue 3.0
MIS Procedures
Reports
12.4 Scheduling and Printing a Report
CallCenterWorX allows you to schedule a report for output to the printer at a selected time using the Report
Scheduler window (see Figure 10-22).
Any report which can be generated can be scheduled for output. Up to 50 reports can be registered in the
schedule. Once registered, the report(s) will automatically be sent to the printer at the specified output time.
In order to register a report for scheduled output, you must complete three steps. Steps (a) and (b) are the
same as for displaying a report to the screen (see Heading 12.3, “Generating a Report”), but Step (c) is
unique to scheduling a report to print.
(a) Identify the report subject.
(b) Specify the timeframe the report covers.
(c) Specify the hour and minute when the printed output should be generated.
Note:
Reports cannot be set to generate on-the-hour.
STEP 1: Under the
Reports menu
, select
Scheduler
. The Report Scheduler window displays (see Figure
10-22).
Figure 10-22 Report Scheduler Window
STEP 2: Press the
Add a report
button, causing the Add a Report window to display.
STEP 3: Press the
Select a report
button in the Add a Report window and choose a Major category (in this
example, Split Reports) and a Minor category (in this example, Breaks) from the drop-down menu,
as in the example in Figure 10-23.