Specifications

NDA-24213 CHAPTER 10
Page 229
Issue 3.0
MIS Procedures
Reports
12.2 Minor Categories
Each major category (such as
Agent Reports
) has its own set of minor category reports. Figure 10-17
shows the minor categories associated with the
Agent Reports
major category (Summary, ACD Detail,
PBX Detail, Staffing, and Breaks).
Figure 10-17 Minor Report Categories