Specifications

NDA-24213 CHAPTER 10
Page 223
Issue 3.0
MIS Procedures
Trunk Group Name Assignments
10. Trunk Group Name Assignments
The
Trunk Allocation
window (Figure 10-12) displays the Trunk Group Number, Trunk Group Name, and
Number of Circuits allocated for each listed trunk group (sometimes called a “trunk route”). Circuit assignments
and queuing priorities are set in the MAT commands of CallCenterWorX ACD.
Only the Trunk Group Name can be modified in CallCenterWorX MIS.
Figure 10-12 Trunk Allocation Window
STEP 1: To add a Trunk Group Name to a Trunk Group Number, select the
Edit menu
in the
Trunk
Assignments
window and select
Add Record
.
STEP 2: Enter a Trunk Group Name of up to 10 alphanumeric characters in the
Trunk Group Name
column.
STEP 3: Select
OK
to accept the entry and close the assignment window, or select
Cancel
to close without
assigning the name.
STEP 4: To delete a Trunk Group Name, select the
Edit menu
in the
Trunk Assignments
window, and select
Delete Record
.
STEP 5: Select the Trunk Group Name you wish to delete (this deletes only the Trunk Group Name, not the
number).
STEP 6: Select
OK
to accept the action and close the assignment window, or select
Cancel
to close without
deleting the name.
See Heading 3, “Naming Entities,” in this chapter for download options concerning Trunk Group Names.