Specifications

CHAPTER 10 NDA-24213
Page 222
Issue 3.0
MIS Procedures
System Name Assignment
9. System Name Assignment
The
Configuration menu
lists the
System Name Assignment
command which opens the
Change System
Name window
shown in Figure 10-11. If the MIS is configured to use an RS-232 serial connection, this
assignment option will not be available. Only the tenants that are assigned under the TCP/IP configuration (see
this chapter, Heading 1, Step 4:) are available for use as the System Name; not all tenants are shown as choices.
The System Name is related to the Tenant Name which was assigned in the CallCenterWorX ACD
programming.
Figure 10-11 System Name Assignment Window
STEP 1:
System Name
If you choose to use an independent System Name, you can leave the check box unchecked and enter
your own name choice in the System Name dialog box.
STEP 2:
Use ACD Name
If you wish to use the ACD database name, check the checkbox and select a tenant from the
drop-down menu. If the tenant selected does not exist in the ACD, the System Name will not be
assigned.