Specifications

NDA-24213 CHAPTER 10
Page 221
Issue 3.0
MIS Procedures
Tally Code Assignment
8. Tally Code Assignment
Figure 10-10 Tally Name Assignment Window
The Tally feature allows agents to use the dial keypad to register the occurrences of several specific events, such
as responses to various advertising methods, sales campaigns, or calls from particular locations. You may assign
Tally Names (using up to 20 numerals or letters) by individual split to track the various tally codes entered by
an agent, since multiple tally counts may be entered for a single phone call. Tally Code Names are used in the
Tally Code Summary Reports by Split and by Pilot. Tally Code Numbers are not configured in the ACD. A Tally
Code Number can be up to 9 digits.
STEP 1: From the
Configuration menu
, select
Tally Assignment
. The Tally Name Assignment screen will
display (Figure 10-10).
STEP 2: To add a Tally Name to a Tally Number, select the
Edit menu
in the
Tally Assignments
window,
and select
Add Record
.
STEP 3: Enter a
Tally Name
of up to 20 alphanumeric characters in the Tally Name column.
STEP 4: Select
OK
to accept the entry and close the assignment window, or select
Cancel
to close without
assigning the name.
STEP 5: To delete a Tally Name, select the
Edit menu
in the
Tally Assignments
window, and select
Delete
Record
.
STEP 6: Select the Tally Name you wish to delete (this deletes only the Tally Name, not the number).
STEP 7: Select
OK
to accept the action and close the assignment window, or select
Cancel
to close without
deleting the name.